Laiye Chatbot Logo
Laiye Chatbot Logo
Laiye

Laiye Chatbot

8.2 /10
Category
Laiye Chatbot
8.2 /10

What is Laiye Chatbot?

Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Company Details


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Awards & Recognition

Laiye Chatbot won the following awards in the Chatbots category

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Laiye Chatbot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laiye Chatbot.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laiye Chatbot?

7% Negative
0% Neutral
93% Positive

Pros

  • Helps Innovate
  • Trustworthy
  • Client Friendly Policies
  • Fair

Feature Ratings

Average 82

Knowledgebase

87

Learning and Adaptability

84

Scheduled Availability

83

Personalized Service

83

Voice or Text Input

82

Multi-channel

81

Wayfinding

81

Translation

80

Application Programming Interface

80

Workflow Processing

80

Integration With CRM

79

Vendor Capability Ratings

Average 82

Business Value Created

83

Breadth of Features

83

Ease of Customization

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Quality of Features

80

Ease of Implementation

80

Laiye Chatbot Reviews

Lokesh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Powerful Automation, but Complex Setup

Likeliness to Recommend

10 /10

What differentiates Laiye Chatbot from other similar products?

Laiye Chatbot is special because it automates complex tasks for large businesses, supports multiple languages, uses advanced machine learning for better understanding, integrates well with various business tools, and offers many customization options for branding.

What is your favorite aspect of this product?

My favorite aspect of Laiye Chatbot is its advanced machine learning capabilities. This feature allows the chatbot to improve its understanding and responses over time, providing a better user experience as it learns from interactions.

What do you dislike most about this product?

What I dislike most about Laiye Chatbot is that it can be complex to set up and configure, which might be challenging for smaller teams or those without extensive technical expertise. This complexity can slow down the initial implementation process.

What recommendations would you give to someone considering this product?

If you’re considering Laiye Chatbot, I recommend taking advantage of their demos and tutorials to understand how to set it up effectively. Make sure to clearly define your automation goals and user needs before getting started. Additionally, consider involving your technical team in the setup process to ensure a smooth implementation, as the complexity can be a bit challenging for those without a technical background.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Priya C.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

New tool, but worth a try

Likeliness to Recommend

6 /10

What differentiates Laiye Chatbot from other similar products?

Unique featuers

What is your favorite aspect of this product?

Still new to the market, need more adaptibility

What do you dislike most about this product?

Should have all basic functionalities

What recommendations would you give to someone considering this product?

Not much for now, go for trial version

Pros

  • Respectful
  • Generous Negotitation
  • Over Delivered
  • Helps Innovate

Cons

  • Less Performance Enhancing
  • Less Caring
  • Less Reliable

Gary H.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Amazing Product.

Likeliness to Recommend

9 /10

What differentiates Laiye Chatbot from other similar products?

Laiye chatbot leverages on advanced AI algorithms to automate a wide range of tasks and interactions, enhancing efficiency and accuracy.

What is your favorite aspect of this product?

Laiye Chatbot automates repetitive tasks and handles multiple queries simultaneously, reducing the need for human intervention.

What do you dislike most about this product?

The effectiveness of the chatbot depends on the quality of the data and inputs it receives.

What recommendations would you give to someone considering this product?

Ensure the chatbot integrates seamlessly with your existing systems and platforms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service

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