What is Kaseya VSA?
Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kaseya VSA?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Web & Desktop Conferencing
Remote Control
Remote Support
Real User Monitoring
Audit Management
Augmented Reality Remote Assistance
Attended and Unattended Remote Access
Intelligence Reports
Role-Based Access Controls
Discovery
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Quality of Features
Usability and Intuitiveness
Business Value Created
Availability and Quality of Training
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
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Kaseya VSA Reviews
Robert S.
- Role: Operations
- Industry: Entertainment
- Involvement: End User of Application
Submitted Aug 2023
RMM easy to use and to train our technicians
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
Deployment, compliance, and notifications are all benefits of adopting VSA. In addition, it has complete remoting capabilities and works with every Kaseya product. The IT staff can take a break from their hectic workdays.
What is your favorite aspect of this product?
Using Kaseya, we can eliminate the requirement for some technicians to deal with simple installs by automating a number of routine processes. With so many locations but only so many technicians, remote diagnosis and repair is a huge help.
What do you dislike most about this product?
The initial deployment of VSA seems to cause the most problems, at least in my experience. Password length constraints, among other minor annoyances, were not made clear at the outset and slowed down deployment.
What recommendations would you give to someone considering this product?
Quick and simple to get up and running. Quick and informative support walked me through all of the functions. Such encouragement is unusual today. Allows us to stick to our spending plan and receive the features we need without paying for extras we won't use. My anticipation for future updates and additions is palpable.
Pros
- Enables Productivity
- Efficient Service
- Acts with Integrity
- Helps Innovate
Ethan K.
- Role: Operations
- Industry: Entertainment
- Involvement: End User of Application
Submitted Aug 2023
Remote support with VSA is fast and simple
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
With autonomous endpoint data collection and the ability to harvest endpoint information without "jumping" into devices or disrupting users, Easily extract a narrow subset of endpoint types across several tenants, and set up scripts to deploy patches and send alerts based on user-defined conditions.
What is your favorite aspect of this product?
Kaseya is fantastic since it gives us access to useful technologies like Autotask, which has helped our business tremendously. Without it, we just could not finish the job. Though it had an archaic user interface, it worked fine. Clients may sign in to control their machines or make reports, and the system would take care of things like software upgrades, security patches, backups, and so on.
What do you dislike most about this product?
Wish we had the ability to attach many files to a single ticket in Autotask's ticket system. Currently, only one attachment can be uploaded at a time. Nothing on the "network" (switch, router, printer, etc.) allows me to install an agent.
What recommendations would you give to someone considering this product?
VSA provides the visibility and insights we need to perform precise and effective endpoint maintenance. Maintenance of current software and access to user machines for troubleshooting are essential.
Pros
- Continually Improving Product
- Unique Features
- Inspires Innovation
- Saves Time
Matthew C.
- Role: Operations
- Industry: Media
- Involvement: End User of Application
Submitted Aug 2023
Kaseya VSA Supports all remote workers
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
The VSA has made it easy for me to manage all my devices. Although cumbersome at times, it allows me to quickly zoom in and see all the information I need to perform the routine tasks that keep my clients safe.
What is your favorite aspect of this product?
As an MSP, the VSA is invaluable in facilitating the administration of all of our endpoints; Although each client is unique, sometimes some patterns can be found. Kaseya VSA is helping our business support our customers and protect their systems so they can continue to work without interruption.
What do you dislike most about this product?
There are performance hiccups from time to time. Sometimes it seems like I have to deal with the program to do what I want. This can be annoying, but it only needs to be done once.
What recommendations would you give to someone considering this product?
My team of two has no problem keeping up with any issues that may arise due to VSA's intuitive interface. There was no need to submit a request for additional staff. Kaseya VSA has allowed me to provide remote support to my clients while maintaining my independence. With the arrival of COVID and the widespread use of remote work by our clients, this is a great help.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Acts with Integrity