What is Kaseya VSA?
Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kaseya VSA?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Web & Desktop Conferencing
Remote Control
Remote Support
Real User Monitoring
Audit Management
Augmented Reality Remote Assistance
Attended and Unattended Remote Access
Intelligence Reports
Role-Based Access Controls
Discovery
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Quality of Features
Usability and Intuitiveness
Business Value Created
Availability and Quality of Training
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
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Kaseya VSA Reviews
Rajan J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2023
Product is for professtionals
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
A total Product , if someone is looking for a RMM with Professional use they can consider it.
What is your favorite aspect of this product?
Patch management Centralized device management Automation
What do you dislike most about this product?
reporting can be better
What recommendations would you give to someone considering this product?
if you are IT professionals, Consider this as alternative to CWA
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Acts with Integrity
Cons
- Less Friendly Negotiation
- Leverages Incumbent Status
Daniel F.
- Role: Operations
- Industry: Entertainment
- Involvement: End User of Application
Submitted Aug 2023
This environment-control program is top-notch.
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
I find it to be fantastic. Compared to what we had previously, it's a huge improvement. Kaseya's public agent processes and knowledge base is a great resource. My favorite feature of this product is the patch management system. It's a big convenience to be able to use computers from anywhere with simply an Internet connection. It has also simplified our stock management.
What is your favorite aspect of this product?
automatically accumulating data from the place of origin, endpoint information extraction without "jumping" into devices or disrupting users creating a script to release a patch or provide an alert based on user-defined conditions, simple click-and-drag collection of endpoint types across tenancies
What do you dislike most about this product?
Although every software has room for improvement, the reporting features here are particularly lacking. The reporting of computer installation is complicated.
What recommendations would you give to someone considering this product?
This is a helpful tool for companies who often update software on several workstations and servers. Additionally, if you're shopping for a platform, it's worth considering whether or not it has the option to put on extra modules for things like expansion or extra tools. This system allows for fine-grained management and collection of data from all connected devices. Personally, I don't think this is the best course of action for a startup.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features
Anton K.
- Role: Operations
- Industry: Entertainment
- Involvement: End User of Application
Submitted Aug 2023
Great for patch management and remote support
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
VSA most likely already contains a useful tool that can help us with our fleet management requirements. It's nice to have a method where we can log in from afar and make any necessary adjustments. The patch management tools are also great.
What is your favorite aspect of this product?
Simple design and very easy to use. I also enjoy how it allows you to download older versions and save them separately if you ever need to go back to a previous version. Although our cloud backup solution has been helpful to us, not all providers will work with companies that have fewer than a certain number of licenses.
What do you dislike most about this product?
There are no major drawbacks, although I have noticed that the download time is quite long after clicking. This could be due to my router, but it happens regardless of which computer or location I use.
What recommendations would you give to someone considering this product?
Our staff, now working virtually, need help with patch management and troubleshooting. I appreciate how transparent and trustworthy your backup mechanism is.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Efficient Service