What is Kaseya VSA?
Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
2
Since last award
73 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kaseya VSA?
Pros
- Enables Productivity
- Helps Innovate
- Performance Enhancing
- Inspires Innovation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Patch Management
Process Automation
Remote Control
Discovery
Endpoint Backup
Real User Monitoring
Remote NOC, SOC, Helpdesk Integration
Support for IoT Devices
Anti Malware Signature Detection
Network Management
Mobile Device Management
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Quality of Features
Availability and Quality of Training
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Usability and Intuitiveness
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Kaseya VSA Reviews
Monté P.
- Role: Information Technology
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Nov 2021
We love the product but there's a lot in there
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
The wealth of different products to add to our business portfolio for our workflows and client needs are enormous.
What is your favorite aspect of this product?
The Cyber Security products are a must
What do you dislike most about this product?
It can be challenging to get a resolution to an issue on a single call basis. You have to start with a trouble ticket and it may take several going back and forths over days to get things resolved.
What recommendations would you give to someone considering this product?
Prepare to make time to get things customized to your workflows.
Pros
- Respectful
- Reliable
- Enables Productivity
- Caring
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Aug 2021
A real remote management tool to support end users
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
Hunter B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2021
Kaseya VSA - A Good Cloud RMM Solution
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
The other RMM products out there, from the interface point of view, just do not look serious. When I say that, their interfaces are clunky, and many times only provide rudimentary tools. The VSA provides a solid interface, and one that looks like an RMM control panel.
What is your favorite aspect of this product?
Remote control is the best part. I spend nearly all my time using it, and the file transfer capabilities are friendly to use, and rarely fail.
What do you dislike most about this product?
The interface, while better looking than others, really is dated and has not changed much. I think it's due an update.
What recommendations would you give to someone considering this product?
Be prepared to pay for it. It is not cheap, but once you get the VSA up and going, you are going to have a solid RMM solution, great reporting, and the most powerful tools for endpoint management.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Slower Product Innovation