What is Jira Service Management?
Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
97 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira Service Management?
Pros
- Performance Enhancing
- Enables Productivity
- Respectful
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting
End User Self Serve
Integrated Knowledge Management
End User Support Solutions
Multi Device Capability
Multi-Site Functionality
Integration With IT Tools
Service Catalog
Technician Administration
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Quality of Features
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Jira Service Management Reviews
Jitendra L.
- Role: Information Technology
- Industry: Construction
- Involvement: End User of Application
Submitted Jan 2024
"Easy of use"
Likeliness to Recommend
What differentiates Jira Service Management from other similar products?
Jira Service Management stands out from other service management products due to its tight integration with the Jira ecosystem. It combines powerful issue tracking, collaboration features, and customizable workflows with a focus on IT service management. The seamless integration with Jira Software and Jira Core allows for a holistic approach to project and service management, making it a preferred choice for teams seeking an all-encompassing solution.
What is your favorite aspect of this product?
its flexibility. The product allows customization of workflows, forms, and configurations, enabling teams to adapt it to their specific needs and processes. This flexibility contributes to its versatility across different industries and use cases.
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
For those considering Jira Service Management: Understanding Needs Integration Customization Training Scalability Community and Support
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Suman S.
- Role: Operations
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Fantastic product
Likeliness to Recommend
What differentiates Jira Service Management from other similar products?
Fantastic product
What is your favorite aspect of this product?
very easy to use
What do you dislike most about this product?
Nothing much
What recommendations would you give to someone considering this product?
flexibility to integrate
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Tahir A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2023
"Fantastic product!"
Likeliness to Recommend
What differentiates Jira Service Management from other similar products?
Its streamline your service management with Jira! Effortlessly categorize and prioritize service requests, incidents, problems, and changes all in one place. Keep your team on track and meet goals with ease, including service level agreements. Elevate your workflow efficiency!
What is your favorite aspect of this product?
Jira Unlock seamless collaboration with Jira! Engage your team effectively using features like comments, notifications, and real-time updates. Foster better communication and enhance productivity with Jira's intuitive collaborative tools. Elevate your project management experience!
What do you dislike most about this product?
Jira's user interface and experience could be better. Atlassian, in general, has a reputation for subpar design, and Jira, in particular, is known to be challenging to learn, as echoed by various users in different roles.
What recommendations would you give to someone considering this product?
I would recommended because its Maximize your Jira workflow Prioritize customer-focused decisions. Utilize personas for a deeper audience understanding. Add only necessary detail; avoid unnecessary complexity. Resist over-customization; keep it straightforward. Involve stakeholders in the process. Educate stakeholders about the iterative process. Elevate your Jira experience with these insights!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing