Ivanti Neurons for ITSM Logo Award Winner Product Badge
Ivanti Neurons for ITSM Logo Award Winner Product Badge
Ivanti

Ivanti Neurons for ITSM

7.7 /10
Category
Ivanti Neurons for ITSM
7.7 /10

What is Ivanti Neurons for ITSM?

Ivanti Neurons for ITSM is a flexible and complete cloud-optimized ITSM solution available. It automates workflows, eliminating costly manual processes improving businesses' efficiency, compliancy, and security. Whether it's IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can scale and adapt to meet specific business needs.

Company Details


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Awards & Recognition

Ivanti Neurons for ITSM won the following awards in the IT Service Management - Enterprise category

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Ivanti Neurons for ITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ivanti Neurons for ITSM.

87 Likeliness to Recommend

98 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ivanti Neurons for ITSM?

1% Negative
10% Neutral
89% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 77

Technician Administration

86

Service Catalog

82

End User Self Serve

82

End User Support Solutions

79

Multi-Site Functionality

78

Systems Management Integration

78

Integration With IT Tools

77

Integrated Knowledge Management

76

Business Application Integration

76

Multi Device Capability

72

Reporting

71

Vendor Capability Ratings

Average 80

Breadth of Features

83

Ease of IT Administration

82

Business Value Created

82

Ease of Customization

82

Quality of Features

81

Usability and Intuitiveness

80

Availability and Quality of Training

79

Ease of Implementation

79

Product Strategy and Rate of Improvement

78

Ease of Data Integration

78

Vendor Support

77

Ivanti Neurons for ITSM Reviews

Muhammad M.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Easy to use

Likeliness to Recommend

8 /10

What differentiates Ivanti Neurons for ITSM from other similar products?

Ivanti Neurons for ITSM differentiates itself through advanced AI-driven automation, proactive self-healing capabilities, and unified IT asset and service management in a single platform.

What is your favorite aspect of this product?

My favorite aspect of Ivanti Neurons for ITSM is its AI-driven automation and self-healing capabilities, which proactively resolve issues before they impact users, significantly reducing downtime and manual effort.

What do you dislike most about this product?

One potential downside of Ivanti Neurons for ITSM is its complexity in initial setup and customization, which can require a significant investment of time and expertise to configure optimally for an organization's unique needs.

What recommendations would you give to someone considering this product?

For Ivanti Neurons for ITSM, ensure you're ready to leverage its AI automation, invest in proper training, plan for a thorough setup, check integrations with existing tools, and start with pre-built workflows to streamline customization.

Pros

  • Helps Innovate
  • Generous Negotitation
  • Continually Improving Product
  • Reliable

Gregory W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Sparking a Revolution In ITSM.

Likeliness to Recommend

9 /10

What differentiates Ivanti Neurons for ITSM from other similar products?

Ivanti Neurons for ITSM is a keeper. Its automatic incident detection and resolution capabilities are have come in handy in numerous occasions. it identifies recurring issues and creates a knowledge base article and resolve some problem automatically.

What is your favorite aspect of this product?

My favorite features have to be the self healing capabilities. Its like having a mini IT tech on everyone's device. For instance, a common issue we faced was users running out of disk space. Ivanti neurons detects this and automatically cleans temporary file or suggest solutions even before we realize there is problem.

What do you dislike most about this product?

Nothing I dislike that much.

What recommendations would you give to someone considering this product?

Since deploying Ivanti neurons, our incidence response time have improved dramatically. I highly recommend giving Ivanti Neurons a shot.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vaibhav P.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Ivanti Neurons: Streamlined ITSM

Likeliness to Recommend

8 /10

What differentiates Ivanti Neurons for ITSM from other similar products?

Ivanti Neurons for ITSM stands out for its advanced AI capabilities, comprehensive integration with IT asset management, and real-time collaboration tools. Its focus on self-healing capabilities and intelligent chatbot integration streamlines IT operations and enhances user experience.

What is your favorite aspect of this product?

My favorite aspect of Ivanti Neurons for ITSM is its advanced AI capabilities. These features enable predictive analytics and proactive incident resolution, helping to streamline IT operations and improve service delivery efficiency.

What do you dislike most about this product?

One aspect of Ivanti Neurons for ITSM that could be improved is its user interface. While functional, it could benefit from a more modern and intuitive design to enhance usability and streamline navigation for users.

What recommendations would you give to someone considering this product?

For those considering Ivanti Neurons for ITSM, I would recommend thoroughly evaluating your organization's IT service management needs and aligning them with the capabilities of the platform. Take advantage of demos and trials to explore features firsthand and ensure they meet your requirements. Additionally, consider factors such as implementation complexity and ongoing support to ensure a smooth transition and effective utilization of the platform. Prioritize training and user adoption initiatives to maximize the benefits of Ivanti Neurons for ITSM for your organization.

Pros

  • Respectful
  • Generous Negotitation
  • Over Delivered
  • Includes Product Enhancements

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