Invoca Logo
Invoca Logo
Invoca Inc

Invoca

7.3 /10
Category
Invoca
7.3 /10

What is Invoca?

Invoca is a revenue execution platform that connects marketing and sales teams to help them track and optimize the buying journey to drive more revenue. By using a comprehensive revenue execution platform with deep integrations with leading technology platforms, revenue teams can better connect their paid media investments directly to revenue, improve digital engagement, and deliver the best buyer experiences to drive more sales. From marketing to sales and eCommerce to CX, Invoca’s active conversation intelligence platform enables revenue teams to create better buying experiences, drive more leads, and increase revenue.

Company Details


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Awards & Recognition

Invoca won the following awards in the Conversation Intelligence category

Invoca Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Invoca.

84 Likeliness to Recommend

95 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Invoca?

0% Negative
13% Neutral
87% Positive

Pros

  • Acts with Integrity
  • Friendly Negotiation
  • Trustworthy
  • Fair

Feature Ratings

Average 76

Call Recording

84

Audio Transcription

78

Call Analytics

76

Role-Based Access

76

Dashboards and Reporting

75

Conversation Coaching

75

Application Integration

74

Artificial Intelligence Engine

69

Manager Annotation and Feedback

68

Vendor Capability Ratings

Average 74

Quality of Features

79

Business Value Created

79

Vendor Support

78

Breadth of Features

78

Ease of Data Integration

74

Availability and Quality of Training

73

Ease of IT Administration

73

Ease of Implementation

71

Usability and Intuitiveness

69

Product Strategy and Rate of Improvement

68

Ease of Customization

68

Invoca Reviews

Robert S.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Great tool with analytics

Likeliness to Recommend

7 /10

What differentiates Invoca from other similar products?

Don't recall

What is your favorite aspect of this product?

The Analytics

What do you dislike most about this product?

Integration

What recommendations would you give to someone considering this product?

I have none

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Cons

  • Commodity Features

Ila V.

  • Role: Operations
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2021

Audio recording/Client friendly/reliable/Mobile

Likeliness to Recommend

9 /10

What differentiates Invoca from other similar products?

I think there is a lot of features we are getting in a good price. I have always appreciated technology which is Client Friendly where, we are not wasting time in understanding the features and usability. DialogTech is one of such technology which provides you with a number of great features like phone number management/ tracking/call analytics. I would really recommend people to use it.

What is your favorite aspect of this product?

The Audio recording of the phone calls gives you quick response to understand if you need to improvise upon any aspect which is lacking.

What do you dislike most about this product?

I would say nothing seriously as I am highly satisfied with the services

What recommendations would you give to someone considering this product?

Dialogtech Call Analytics software is the best for the call analytics which helps us in recognizing if you have missed any calls/appointment opportunities/ audio recordings and a lot of features related to it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mervin M.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Easy to use features to help more customers.

Likeliness to Recommend

7 /10

What differentiates Invoca from other similar products?

Easy to understand features and helps improving Customer call time.

What is your favorite aspect of this product?

AI powered call analytics would be the most outstanding feature i've seen so far of using this tool.

What do you dislike most about this product?

i haven't come across a feature which can I can say is bad, good experience so far.

What recommendations would you give to someone considering this product?

Would def recommend if you are looking to understand customer calls.

Pros

  • Friendly Negotiation
  • Appreciates Incumbent Status
  • Helps Innovate
  • Reliable

Cons

  • Less Caring
  • Vendor Friendly Policies

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