What is Invoca?
Invoca is a revenue execution platform that connects marketing and sales teams to help them track and optimize the buying journey to drive more revenue. By using a comprehensive revenue execution platform with deep integrations with leading technology platforms, revenue teams can better connect their paid media investments directly to revenue, improve digital engagement, and deliver the best buyer experiences to drive more sales. From marketing to sales and eCommerce to CX, Invoca’s active conversation intelligence platform enables revenue teams to create better buying experiences, drive more leads, and increase revenue.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
95 Plan to Renew
1
Since last award
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Invoca?
Pros
- Acts with Integrity
- Friendly Negotiation
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Audio Transcription
Call Analytics
Role-Based Access
Dashboards and Reporting
Conversation Coaching
Application Integration
Artificial Intelligence Engine
Manager Annotation and Feedback
Vendor Capability Ratings
Quality of Features
Business Value Created
Vendor Support
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Customization
Invoca Reviews
Robert S.
- Role: Sales Marketing
- Industry: Communications
- Involvement: End User of Application
Submitted Jul 2021
Great tool with analytics
Likeliness to Recommend
What differentiates Invoca from other similar products?
Don't recall
What is your favorite aspect of this product?
The Analytics
What do you dislike most about this product?
Integration
What recommendations would you give to someone considering this product?
I have none
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Commodity Features
Please tell us why you think this review should be flagged.
Ila V.
- Role: Operations
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2021
Audio recording/Client friendly/reliable/Mobile
Likeliness to Recommend
What differentiates Invoca from other similar products?
I think there is a lot of features we are getting in a good price. I have always appreciated technology which is Client Friendly where, we are not wasting time in understanding the features and usability. DialogTech is one of such technology which provides you with a number of great features like phone number management/ tracking/call analytics. I would really recommend people to use it.
What is your favorite aspect of this product?
The Audio recording of the phone calls gives you quick response to understand if you need to improvise upon any aspect which is lacking.
What do you dislike most about this product?
I would say nothing seriously as I am highly satisfied with the services
What recommendations would you give to someone considering this product?
Dialogtech Call Analytics software is the best for the call analytics which helps us in recognizing if you have missed any calls/appointment opportunities/ audio recordings and a lot of features related to it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Mervin M.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2021
Easy to use features to help more customers.
Likeliness to Recommend
What differentiates Invoca from other similar products?
Easy to understand features and helps improving Customer call time.
What is your favorite aspect of this product?
AI powered call analytics would be the most outstanding feature i've seen so far of using this tool.
What do you dislike most about this product?
i haven't come across a feature which can I can say is bad, good experience so far.
What recommendations would you give to someone considering this product?
Would def recommend if you are looking to understand customer calls.
Pros
- Friendly Negotiation
- Appreciates Incumbent Status
- Helps Innovate
- Reliable
Cons
- Less Caring
- Vendor Friendly Policies
Please tell us why you think this review should be flagged.
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