What is Invoca?
Invoca is a revenue execution platform that connects marketing and sales teams to help them track and optimize the buying journey to drive more revenue. By using a comprehensive revenue execution platform with deep integrations with leading technology platforms, revenue teams can better connect their paid media investments directly to revenue, improve digital engagement, and deliver the best buyer experiences to drive more sales. From marketing to sales and eCommerce to CX, Invoca’s active conversation intelligence platform enables revenue teams to create better buying experiences, drive more leads, and increase revenue.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
95 Plan to Renew
1
Since last award
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Invoca?
Pros
- Acts with Integrity
- Friendly Negotiation
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Audio Transcription
Call Analytics
Role-Based Access
Dashboards and Reporting
Conversation Coaching
Application Integration
Artificial Intelligence Engine
Manager Annotation and Feedback
Vendor Capability Ratings
Quality of Features
Business Value Created
Vendor Support
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Customization
Invoca Reviews
Michael M.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Aug 2024
A myriad of features and great customer service
Likeliness to Recommend
What differentiates Invoca from other similar products?
The customer service was always the differentiating feature. We came over as Dialogtech Customers after the acquisition, but were still pleased that Invoca was as committed to customer service as DialogTech was
What is your favorite aspect of this product?
The ability to narrow down to very specific call contexts using the Call Signals features, and the ability t customize them fully to match your business.
What do you dislike most about this product?
It can be a little overwhelmingly complex if you don't really need to suite of capabilities, which makes navigating it difficult. I find myself e-mailing my customer success rep something just on how to find a feature I know I have used before.
What recommendations would you give to someone considering this product?
I wouldn't hesitate to recommend Invoca to anyone looking for a call tracking and call intelligence solution. I do think it's important to make an outline of what it is you want to get out of it and the business goals you are trying to achieve, as setting it up from the start will help a lot.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
(Jordi) Shahhan M.
- Role: Information Technology
- Industry: Media
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Easy to use and very affordable, have great interf
Likeliness to Recommend
What differentiates Invoca from other similar products?
Easy integration
What is your favorite aspect of this product?
Good Reporting style
What do you dislike most about this product?
Adding states in a campaign
What recommendations would you give to someone considering this product?
Good Budget friendly software for call tracking
Pros
- Fair
- Client's Interest First
- Friendly Negotiation
- Helps Innovate
Cons
- Less Reliable
Please tell us why you think this review should be flagged.
Lily M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
Great product, helpful sales team!
Likeliness to Recommend
What differentiates Invoca from other similar products?
The technology is very innovative
What is your favorite aspect of this product?
It helps me with sales enablement
What do you dislike most about this product?
Nothing really
What recommendations would you give to someone considering this product?
The sales team is very helpful
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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