Invoca Logo
Invoca Logo
Invoca Inc

Invoca

7.3 /10
Category
Invoca
7.3 /10

What is Invoca?

Invoca is a revenue execution platform that connects marketing and sales teams to help them track and optimize the buying journey to drive more revenue. By using a comprehensive revenue execution platform with deep integrations with leading technology platforms, revenue teams can better connect their paid media investments directly to revenue, improve digital engagement, and deliver the best buyer experiences to drive more sales. From marketing to sales and eCommerce to CX, Invoca’s active conversation intelligence platform enables revenue teams to create better buying experiences, drive more leads, and increase revenue.

Company Details


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Awards & Recognition

Invoca won the following awards in the Conversation Intelligence category

Invoca Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Invoca.

84 Likeliness to Recommend

95 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Invoca?

0% Negative
13% Neutral
87% Positive

Pros

  • Acts with Integrity
  • Friendly Negotiation
  • Trustworthy
  • Fair

Feature Ratings

Average 76

Call Recording

84

Audio Transcription

78

Call Analytics

76

Role-Based Access

76

Dashboards and Reporting

75

Conversation Coaching

75

Application Integration

74

Artificial Intelligence Engine

69

Manager Annotation and Feedback

68

Vendor Capability Ratings

Average 74

Quality of Features

79

Business Value Created

79

Vendor Support

78

Breadth of Features

78

Ease of Data Integration

74

Availability and Quality of Training

73

Ease of IT Administration

73

Ease of Implementation

71

Usability and Intuitiveness

69

Product Strategy and Rate of Improvement

68

Ease of Customization

68

Invoca Reviews

Michael M.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

A myriad of features and great customer service

Likeliness to Recommend

8 /10

What differentiates Invoca from other similar products?

The customer service was always the differentiating feature. We came over as Dialogtech Customers after the acquisition, but were still pleased that Invoca was as committed to customer service as DialogTech was

What is your favorite aspect of this product?

The ability to narrow down to very specific call contexts using the Call Signals features, and the ability t customize them fully to match your business.

What do you dislike most about this product?

It can be a little overwhelmingly complex if you don't really need to suite of capabilities, which makes navigating it difficult. I find myself e-mailing my customer success rep something just on how to find a feature I know I have used before.

What recommendations would you give to someone considering this product?

I wouldn't hesitate to recommend Invoca to anyone looking for a call tracking and call intelligence solution. I do think it's important to make an outline of what it is you want to get out of it and the business goals you are trying to achieve, as setting it up from the start will help a lot.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

(Jordi) Shahhan M.

  • Role: Information Technology
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to use and very affordable, have great interf

Likeliness to Recommend

8 /10

What differentiates Invoca from other similar products?

Easy integration

What is your favorite aspect of this product?

Good Reporting style

What do you dislike most about this product?

Adding states in a campaign

What recommendations would you give to someone considering this product?

Good Budget friendly software for call tracking

Pros

  • Fair
  • Client's Interest First
  • Friendly Negotiation
  • Helps Innovate

Cons

  • Less Reliable

Lily M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Great product, helpful sales team!

Likeliness to Recommend

9 /10

What differentiates Invoca from other similar products?

The technology is very innovative

What is your favorite aspect of this product?

It helps me with sales enablement

What do you dislike most about this product?

Nothing really

What recommendations would you give to someone considering this product?

The sales team is very helpful

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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