What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
2
Since last award
98 Plan to Renew
88 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Includes Product Enhancements
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Voice or Text Input
Scheduled Availability
Integration With CRM
Application Programming Interface
Personalized Service
Leads Generation
Knowledgebase
Learning and Adaptability
Workflow Processing
Multi-channel
Translation
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Availability and Quality of Training
Vendor Support
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Intercom Reviews
Arinda J.
- Role: Information Technology
- Industry: Recreation
- Involvement: End User of Application
Submitted Mar 2024
Intercom is easy to use and pricey
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom has AI resolutions that you can train to resolve questions on time and respond to customer's question on time. Also they have even the email marketing feature which other tools do not have.
What is your favorite aspect of this product?
I like the chatbot settings and configurations, the whole process is straightforward. As well the chat history leaves a trace on communication threads another operator had with a client which makes it easy for me to continue the chat with the client without getting lost especially when they forward the case to me
What do you dislike most about this product?
This tool is too expensive for smaller businesses to use and they do highly charge for WhatsApp integration which makes the tool more expensive than any other live chat tool
What recommendations would you give to someone considering this product?
Yes, I would recommend the tool because it is easy to use and a faster tool.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Effective Service
Niharika M.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Mar 2024
easy to use for businesses and reliable
Likeliness to Recommend
What differentiates Intercom from other similar products?
Easy-to-resolve business strategy and the AI-integrated chatbot system
What is your favorite aspect of this product?
the integrated chatbot system that will resolve user queries.
What do you dislike most about this product?
there is nothing to dislike; everything is fantastic
What recommendations would you give to someone considering this product?
i'll suggest to all my colleagues that they try it once.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Avinash G.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
It's easy to use for development purpose
Likeliness to Recommend
What differentiates Intercom from other similar products?
Easy to use and delightful user experience as compared to other
What is your favorite aspect of this product?
The response of this product and handling processing Power
What do you dislike most about this product?
Nothing to dislike but little pricing factor but it's okay for me
What recommendations would you give to someone considering this product?
I'll recommends every colleuge to use this once
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity