What is ice Contact Center?
Save time by efficiently handling different methods of communication on one platform including voice, email, web chat, IM, SMS, video, and social media. Users no longer have to manage inquiries from different channels on multiple pieces of software. More importantly, customers can contact you using their preferred communication channel.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get Assistanceice Contact Center Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ice Contact Center.
88 Likeliness to Recommend
100 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ice Contact Center?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Scripting and Call Flow Management
Screen Prompts
Ticket Management
Skills Based Routing
Knowledge Management
Contact Center Compliance Management
Multi Channel Intake Integration
Multi Channel Queue Management
Call Recording
Workforce Management
Contact Center Analytics
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Breadth of Features
Business Value Created
Ease of Customization
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
ice Contact Center Reviews
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Great support, easy to learn.
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Caring
- Respectful
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Oct 2023
Integration with teams, & reporting features
Likeliness to Recommend
Pros
- Respectful
- Fair
- Altruistic
- Acts with Integrity
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2023
Easy to use, great support by team
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.
