What is Hootsuite Social Media Management SMB?
Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceHootsuite Social Media Management SMB Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Hootsuite Social Media Management SMB.
83 Likeliness to Recommend
91 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hootsuite Social Media Management SMB?
Pros
- Respectful
- Performance Enhancing
- Saves Time
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Moderation and Workflow Management
Social Media Channel Integration Inbound
Campaign Execution
Dashboards and Visualization
Social Response Management
Social Post Archival
Social Media Channel Integration Outbound
Trend Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Ease of Customization
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Also Featured in...
Hootsuite Social Media Management SMB Reviews
Laureano G.
- Role: Sales Marketing
- Industry: Media
- Involvement: Vendor Management and Renewal
Submitted Aug 2020
The best strategy in social networks
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
We are totally satisfied with everything that Hootsuite has provided us, we will continue to use this platform for a long time to be able to manage our social networks and reach more customers more easily. We have been able to program up to 30 posts a day with the free version and in turn, we have been able to configure several social networks in the same control panel. It has far surpassed other social media management platforms and Hootsuite is by far the best tool on the market.
What is your favorite aspect of this product?
We have been able to organize and reorganize within our networks all the posts that we are going to publish in the following months. We started with the free version that has provided us with all the tools we need, but in the future we hope to proceed to buy a membership and improve our progress as such. It has allowed us to respond immediately to messages and mentions that our clients leave us on our social networks.
What do you dislike most about this product?
As the main cons we find that sometimes our clients send us error tests with captures through links with Bitly or TinyUrl and it is almost impossible for us to analyze and track the participation of each one with these shorteners. Finally, sometimes the connections with Instagram are usually very faulty and you have to log into the account from time to time.
What recommendations would you give to someone considering this product?
The biggest reason to recommend Hootsuite is the flexibility of options that it has, although over time we see the option of growth with the cost of memberships it is still feasible for us as a company. Every time we make the control panel board bigger and it adapts easily to us. 100% recommended.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mercy N.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2020
Great free plan
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
Hootsuite Social Media Management has a free plan that helps you learn how to navigate and use the paid package hence once you are done with the free plan it will be easy to use the paid plan.
What is your favorite aspect of this product?
My favorite aspect of this product is that you can keep track of posts across multiple social media platforms hence you stay up to date on what clients have to say about your offering and what your competitors are up to.
What do you dislike most about this product?
I do not have any dislike for the product
What recommendations would you give to someone considering this product?
I would recommend this product to every business person that would like to manage their social media account, market through social media or engage in social media monitoring.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Efficient Service
Andrés Julián G.
- Role: C-Level
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jul 2020
Currently None. Used to be market leader, not now
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
Used to be the market leader, but currently I don't see any differential. It's an OK system, but lacks innocation and it's a bit pricey.
What is your favorite aspect of this product?
The free version is OK to start.
What do you dislike most about this product?
It's pricey, and lacks innovations.
What recommendations would you give to someone considering this product?
To start with 3 free accounts it's great. However, it's costly and there are better new solutions, easier to use and with lower prices.
Pros
- Reliable
- Saves Time
- Enables Productivity
- Trustworthy
Cons
- Slower Product Innovation
- Less Generous
- Inhibits Innovation
