What is Hootsuite Social Media Management SMB?
Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
91 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hootsuite Social Media Management SMB?
Pros
- Respectful
- Performance Enhancing
- Saves Time
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Moderation and Workflow Management
Social Media Channel Integration Inbound
Campaign Execution
Dashboards and Visualization
Social Response Management
Social Post Archival
Social Media Channel Integration Outbound
Trend Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Ease of Customization
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
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Hootsuite Social Media Management SMB Reviews
Alexander C.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: End User of Application
Submitted Dec 2020
Very limited features
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
Free option, but otherwise nothing
What is your favorite aspect of this product?
Free option - also no requirement to have to deal with customer service to get any information
What do you dislike most about this product?
Lack of features
What recommendations would you give to someone considering this product?
Consider if this is the best fit for cost
Cons
- Inhibits Innovation
- Slower Product Innovation
- Security Frustrates
Maikol T.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2020
Efficiency to manage a social network
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
There are several companies or services that are similar to the one offered by Hootsuite but only that their quality is not the same, Hootsuite has a very stable and very efficient base or platform, since if you need to organize a certain task for a preferred social network you can do it and coordinate it with time and know that it will be published at the time scheduled according to our needs
What is your favorite aspect of this product?
My favorite aspect is the speed, the versatility of the service and its good support that are very attentive and very polite, you can ask a question whatever it is and they will respond as soon as possible, knowing this I know that the service is worth using it, it also a very attractive design and is very easy to use and learn to use it.
What do you dislike most about this product?
Like all paid service, it tends to limit the free version in several things, it is something that I dislike a bit but it is still a service that is above the other similar ones. I fully trust them in the same way. I know social media will be safe
What recommendations would you give to someone considering this product?
If you want to take a social network personally or professionally, you must use HootSuite, its system is very fast, stable and very trustworthy, which is the main thing to carry a responsibility of this nature, I highly recommend it since it is proven to be one of the best worldwide.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Inspires Innovation
Radcliffe B.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2020
HootSuite makes life easy and very organized
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
Site that offer similar services, many of these are not very reliable or stable to trust our personal social networks or our clients. It is quite important to know the history of HootSuite to know that there is no risk of use and to be able to have the confidence we need to schedule publications, for days, weeks, or months.
What is your favorite aspect of this product?
As you can see, HootSuite has many positive things, including being able to start a session with about 6 different social networks, the platform is quite stable, and its technical support is very efficient and solves problems or doubts of its users quickly. The platform is very beautiful and has a design that is quite pleasing to the eye.
What do you dislike most about this product?
The annual plan seems a bit high to me. I would like it to be adjusted a little more and maybe that way they will receive more profits in the long run. Obviously this has nothing to do with the quality of the service since it is good among all that fits.
What recommendations would you give to someone considering this product?
To risk using another platform that you do not know, it is better that you play it safe and the quality that HootSuite has shown during these years in operation, you can also find many tutorials on the web, and answer any questions you may have, you can rely on HootSuite support .
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
