In Partnership With SelectHub
What is Helpshift?
The Conversational Customer Service Platform. Deliver next-generation digital experiences with personalized conversations powered by AI. Helpshift enables you to provide real-time, conversational and messaging-based experiences across the customer journey. By harnessing the power of machine learning, AI, and chatbots, Helpshift enables your team to deliver dramatically better service at scale while improving efficiency and cost.
Company Details
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In Partnership With SelectHub
Helpshift Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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89 Likeliness to Recommend
2
Since last award
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
9
Since last award
Emotional Footprint Overview
+74 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Helpshift?
Pros
- Performance Enhancing
- Saves Time
- Enables Productivity
- Respectful
Cons
- Vendor's Interest First
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Workflow Management
Customer Self Service Capabilities
Analytics and Reporting
Mobile Customer Care
Agent Collaboration
Intelligent Search
Customer Service Knowledge Management
Multi Channel Support
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Quality of Features
Availability and Quality of Training
Ease of Implementation
Breadth of Features
Vendor Support
Ease of IT Administration
Ease of Customization
Helpshift Reviews
Edward Benedict O.
- Role: Operations
- Industry: Gaming and Hospitality
- Involvement: Vendor Selection and Purchasing
Submitted Oct 2024
Very easy to navigate and user friendly
Likeliness to Recommend
What differentiates Helpshift from other similar products?
Helpshift has no uncecessary features so it is very easy to use
What is your favorite aspect of this product?
The translate option where you can easily translate your message before sending someone.
What do you dislike most about this product?
Helpshift has always connection issues but tolerable
What recommendations would you give to someone considering this product?
User-friendly
Pros
- Trustworthy
- Inspires Innovation
- Client's Interest First
- Helps Innovate
Please tell us why you think this review should be flagged.
Riya K.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Oct 2024
Very efficient product
Likeliness to Recommend
What differentiates Helpshift from other similar products?
The efficiency and number of feautures available in Helpshoft are incomparable. Fantastic support and resolution as well
What is your favorite aspect of this product?
Collaborating with cross functional teams and real time data availability
What do you dislike most about this product?
Refresh time
What recommendations would you give to someone considering this product?
Consider it to optimise your process and make it time efficient which reduces the manual work
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Miraj Z.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Sep 2024
Fantastic AI driven software.
Likeliness to Recommend
What differentiates Helpshift from other similar products?
Omnichannel integration is the fantastic feature provided. The mobile friendly feature and AI support provided helps to augment the efficiency and these features differentiates the software. AI insights are truly fantastic!
What is your favorite aspect of this product?
Omnichannel integration & AI insights
What do you dislike most about this product?
There are very less options available for customization of the software and also the software is costly
What recommendations would you give to someone considering this product?
The product has limited scope of customization and hence only consider the product if it perfectly fits your requirement. Free trial is available and hence better to start with that. Also, the software can be integrated perfectly even during free trial.
Pros
- Saves Time
- Security Protects
- Performance Enhancing
- Enables Productivity
Cons
- Vendor's Interest First
- Less Generous
- Less Caring
Please tell us why you think this review should be flagged.
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