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Helpshift

Helpshift

7.2 /10
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In Partnership With SelectHub

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Helpshift
7.2 /10

What is Helpshift?

The Conversational Customer Service Platform. Deliver next-generation digital experiences with personalized conversations powered by AI. Helpshift enables you to provide real-time, conversational and messaging-based experiences across the customer journey. By harnessing the power of machine learning, AI, and chatbots, Helpshift enables your team to deliver dramatically better service at scale while improving efficiency and cost.

Company Details

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Awards & Recognition

Helpshift won the following awards in the Customer Service - Midmarket category

Helpshift Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Helpshift.

89 Likeliness to Recommend

2
Since last award

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

9
Since last award


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Emotional Footprint Overview

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Helpshift?

0% Negative
14% Neutral
86% Positive

Pros

  • Performance Enhancing
  • Saves Time
  • Enables Productivity
  • Respectful

Cons

  • Vendor's Interest First
  • Under Delivered

Feature Ratings

Average 77

Customer Service Workflow Management

81

Customer Self Service Capabilities

80

Analytics and Reporting

80

Mobile Customer Care

80

Agent Collaboration

77

Intelligent Search

75

Customer Service Knowledge Management

74

Multi Channel Support

71

Vendor Capability Ratings

Average 78

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

84

Business Value Created

82

Ease of Data Integration

80

Quality of Features

78

Availability and Quality of Training

77

Ease of Implementation

77

Breadth of Features

76

Vendor Support

75

Ease of IT Administration

74

Ease of Customization

71

Helpshift Reviews

Edward Benedict O.

  • Role: Operations
  • Industry: Gaming and Hospitality
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Oct 2024

Very easy to navigate and user friendly

Likeliness to Recommend

9 /10

What differentiates Helpshift from other similar products?

Helpshift has no uncecessary features so it is very easy to use

What is your favorite aspect of this product?

The translate option where you can easily translate your message before sending someone.

What do you dislike most about this product?

Helpshift has always connection issues but tolerable

What recommendations would you give to someone considering this product?

User-friendly

Pros

  • Trustworthy
  • Inspires Innovation
  • Client's Interest First
  • Helps Innovate

Riya K.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Very efficient product

Likeliness to Recommend

10 /10

What differentiates Helpshift from other similar products?

The efficiency and number of feautures available in Helpshoft are incomparable. Fantastic support and resolution as well

What is your favorite aspect of this product?

Collaborating with cross functional teams and real time data availability

What do you dislike most about this product?

Refresh time

What recommendations would you give to someone considering this product?

Consider it to optimise your process and make it time efficient which reduces the manual work

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Miraj Z.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Fantastic AI driven software.

Likeliness to Recommend

8 /10

What differentiates Helpshift from other similar products?

Omnichannel integration is the fantastic feature provided. The mobile friendly feature and AI support provided helps to augment the efficiency and these features differentiates the software. AI insights are truly fantastic!

What is your favorite aspect of this product?

Omnichannel integration & AI insights

What do you dislike most about this product?

There are very less options available for customization of the software and also the software is costly

What recommendations would you give to someone considering this product?

The product has limited scope of customization and hence only consider the product if it perfectly fits your requirement. Free trial is available and hence better to start with that. Also, the software can be integrated perfectly even during free trial.

Pros

  • Saves Time
  • Security Protects
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor's Interest First
  • Less Generous
  • Less Caring

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