What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGuru Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Guru.
90 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guru?
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Surveys and Polling
Intranet
Instant Messaging
News Feeds, Alerts & Notifications
Mobile
Employee Directory
Single Sign-On (SSO)
Newsletter Creation
Pulse Surveys
Emergency Notification
Rewards Recognition
Vendor Capability Ratings
Ease of IT Administration
Business Value Created
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Breadth of Features
Vendor Support
Also Featured in...
Guru Reviews
Ender V.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
Easy to search from browser add-ons to Slack
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru.com is a platform where freelancers and employers can concur and collaborate on projects. With a worldwide user base, an employer can access a directory and portfolios of a large pool of freelancers they can hire for certain projects. The platform allows users to be listed as groups or individuals offering their services in more than eight categories.
What is your favorite aspect of this product?
Guru has been very useful in the past for finding quick information. Whether it's internal product knowledge or processes, or any other crucial tribal information, it's great as a reference. Easy and intuitive to use, good for decentralization and shared responsibility.
What do you dislike most about this product?
My least favorite thing, there hasn't been much I've found with Guru that's bad. The only thing that has caused some issues is that the add-on causes Chrome to crash from time to time.
What recommendations would you give to someone considering this product?
I used Guru to document processes for allusion of other employees. By outlining the steps, it is docile to do things on your own, which saves time instead of always scheduling a meeting just to provide instructions on how to do things; you can easily and thoughtfully select a guru or freelancer that he or she thinks is the right match for a required project.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Caring
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Helpful To Find Internal Communication
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Akshara S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
User-Friendly Interface And Source Of Knowledge
Likeliness to Recommend
What differentiates Guru from other similar products?
It simplifies the process of organizing, distributing, and creating documentation. Building redundancy within a team is crucial so that if one member is absent, another person may fill in utilizing the Guru cards.
What is your favorite aspect of this product?
Guru's text editor is simple to use and resembles WordPress. It's simple to embed films from Vimeo, YouTube, etc. To keep documents structured, it is simple to create folders, tag cards with keywords, and establish sections for each team. Reviewing and searching through cards is quite simple.
What do you dislike most about this product?
Some of Guru's words are difficult to understand and can be confusing. However, if you read it again, it will give you greater comprehension, and all you need is some reading time.
What recommendations would you give to someone considering this product?
Guru greatly aids me in properly resolving the customer's issue. The procedure they offered allowed me to gain information and be productive.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Effective Service