GoToConnect Logo Award Winner Product Badge
GoToConnect Logo Award Winner Product Badge
GoTo

GoToConnect

8.7 /10
Category
GoToConnect
8.7 /10

What is GoToConnect?

Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.

Company Details


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Awards & Recognition

GoToConnect won the following awards in the Unified Communications as a Service category

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GoToConnect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoToConnect.

91 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoToConnect?

4% Negative
2% Neutral
94% Positive

Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Fair

Feature Ratings

Average 86

Communications

91

Secure Access

88

Centralized Management Portal

87

Presence IM

86

Call Management

86

Web & Desktop Conferencing

86

Mobility

86

Analytics Reporting

85

Session Border Controller

83

Continuous UCC

81

Speech Access and Personal Assistant

81

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Ease of IT Administration

88

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Vendor Support

86

Ease of Customization

85

Usability and Intuitiveness

85

Availability and Quality of Training

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

GoToConnect Reviews

fernando m.

  • Role: C-Level
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Crystal-clear call quality, always.

Likeliness to Recommend

9 /10

What differentiates GoToConnect from other similar products?

What truly sets it apart from other similar products is its seamless integration of essential features.

What is your favorite aspect of this product?

The crystal-clear call quality ensures that our customer interactions are always professional and effective. The mobile app is a lifesaver, allowing us to stay connected on the go, which is crucial in the fast-paced retail environment.

What do you dislike most about this product?

Some of the advanced features and customization options can be a bit challenging for non-tech-savvy employees to grasp quickly.

What recommendations would you give to someone considering this product?

GoToConnect has proven to be a superior digital phone service for our retail business, thanks to its exceptional call quality, user-friendly interface, mobile capabilities and scalability.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Richard Laurence G.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

I have used Goto for 7 or 8 years

Likeliness to Recommend

10 /10

What differentiates GoToConnect from other similar products?

I have used Goto since the days of join.me (a very early version of meeting software) I have a VoIP & Meeting account. Because of the bundled service, I see no need to use multiple products.

What is your favorite aspect of this product?

Ease of use is the most important thing to me, this is EASY

What do you dislike most about this product?

Occasionally it gets glitchy & I have trouble recording a session.

What recommendations would you give to someone considering this product?

Use it a couple times, you'll see how easy & feature-rich it is.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lady Jennifer W.

  • Role: Sales Marketing
  • Industry: Energy
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Fully featured system with comprehensive support.

Likeliness to Recommend

10 /10

What differentiates GoToConnect from other similar products?

Integrated, many features without having to upgrade your plan. Help desk staff are very friendly and patient.

What is your favorite aspect of this product?

The great quality phone handsets provided without exorbitant pricing of other vendors. They arrive fully commissioned and work out of the box.

What do you dislike most about this product?

Takes a lot to learn how to use all the features.

What recommendations would you give to someone considering this product?

Make the most of the tech support that is readily available on your initial set up.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

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