What is GoToConnect?
Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
98 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GoToConnect?
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Secure Access
Centralized Management Portal
Presence IM
Call Management
Web & Desktop Conferencing
Mobility
Analytics Reporting
Session Border Controller
Continuous UCC
Speech Access and Personal Assistant
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Quality of Features
Breadth of Features
Business Value Created
Vendor Support
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
GoToConnect Reviews
fernando m.
- Role: C-Level
- Industry: Retail
- Involvement: End User of Application
Submitted Sep 2023
Crystal-clear call quality, always.
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
What truly sets it apart from other similar products is its seamless integration of essential features.
What is your favorite aspect of this product?
The crystal-clear call quality ensures that our customer interactions are always professional and effective. The mobile app is a lifesaver, allowing us to stay connected on the go, which is crucial in the fast-paced retail environment.
What do you dislike most about this product?
Some of the advanced features and customization options can be a bit challenging for non-tech-savvy employees to grasp quickly.
What recommendations would you give to someone considering this product?
GoToConnect has proven to be a superior digital phone service for our retail business, thanks to its exceptional call quality, user-friendly interface, mobile capabilities and scalability.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Richard Laurence G.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Sep 2023
I have used Goto for 7 or 8 years
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
I have used Goto since the days of join.me (a very early version of meeting software) I have a VoIP & Meeting account. Because of the bundled service, I see no need to use multiple products.
What is your favorite aspect of this product?
Ease of use is the most important thing to me, this is EASY
What do you dislike most about this product?
Occasionally it gets glitchy & I have trouble recording a session.
What recommendations would you give to someone considering this product?
Use it a couple times, you'll see how easy & feature-rich it is.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Lady Jennifer W.
- Role: Sales Marketing
- Industry: Energy
- Involvement: Business Leader or Manager
Submitted Sep 2023
Fully featured system with comprehensive support.
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
Integrated, many features without having to upgrade your plan. Help desk staff are very friendly and patient.
What is your favorite aspect of this product?
The great quality phone handsets provided without exorbitant pricing of other vendors. They arrive fully commissioned and work out of the box.
What do you dislike most about this product?
Takes a lot to learn how to use all the features.
What recommendations would you give to someone considering this product?
Make the most of the tech support that is readily available on your initial set up.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
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