What is GoToConnect?
Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
98 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GoToConnect?
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Secure Access
Centralized Management Portal
Presence IM
Call Management
Web & Desktop Conferencing
Mobility
Analytics Reporting
Session Border Controller
Continuous UCC
Speech Access and Personal Assistant
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Quality of Features
Breadth of Features
Business Value Created
Vendor Support
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
GoToConnect Reviews
Patricio O.
- Role: Human Resources
- Industry: Media
- Involvement: End User of Application
Submitted Apr 2024
High volumes of conversations without problems
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
When it comes to business communications, GoToConnect is a good choice. Within the software, there are capabilities that allow us to track conversations, record calls, send text messages, and automate tasks.
What is your favorite aspect of this product?
I appreciate how it works with our SSO platform. It becomes very easy to immerse yourself in it every day. Instead of using your own cell phones, this is a great tool to use when communicating with applicants. Additionally, I appreciate that there is enough space for many messages on the voicemail service, so I never have to worry about running out of messages.
What do you dislike most about this product?
Sometimes the system will falsely indicate that my headphones are connected. So, I test the performance of my headphones by reconnecting them after each call. It can be a bit boring.
What recommendations would you give to someone considering this product?
Working with them is very simple. Both the options and the prices are excellent. The phones they buy from them are also less expensive.
Pros
- Enables Productivity
- Efficient Service
- Inspires Innovation
- Continually Improving Product
Please tell us why you think this review should be flagged.
Susan W.
- Role: Public Sector
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2023
Combination of Effectiveness and Security
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
Simple of managing communication through one central point
What is your favorite aspect of this product?
Integrations with other tools.
What do you dislike most about this product?
Nothing in particular I have come across as downside in this tool.
What recommendations would you give to someone considering this product?
Real solution of centralizing your communications.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Zachary V.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
Easy,Secured and Convenient
Likeliness to Recommend
What differentiates GoToConnect from other similar products?
Perfect in centralizing all parties on one communication hub.
What is your favorite aspect of this product?
Easy to customising abilities.
What do you dislike most about this product?
I have no dislikes at all.
What recommendations would you give to someone considering this product?
To have an effective and strategic communication,use this tool
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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