In Partnership With SelectHub
What is Front?
Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.
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In Partnership With SelectHub
Front Ratings
Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Front?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Search
Customer Service Knowledge Management
Contact Center Integration
Customer Self Service Capabilities
Analytics and Reporting
Customer Community Management
Customer Service Workflow Management
Multi Channel Support
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Business Value Created
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Ease of Customization
Vendor Support
Also Featured in...
Front Reviews
Brad T.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2024
Front allows fluid communication with our teams
Likeliness to Recommend
What differentiates Front from other similar products?
I really like how Front handles client responses and the ability to create templates; It really speeds up our work.
What is your favorite aspect of this product?
I appreciate how everyone in a group can see who responded and who still needs to respond via email. We were really worried about lost emails and unhappy customers before we started using Front. We thank Front for resolving all these difficulties.
What do you dislike most about this product?
The most likely problem is that from time to time the interface freezes or an out of memory message appears that requires a software restart.
What recommendations would you give to someone considering this product?
I am not sure what specific issues Front is addressing right now, but I do know that all workflows require continuous updates. However, emails explaining the basics of Front are something I find really useful.
Pros
- Continually Improving Product
- Efficient Service
- Security Protects
- Helps Innovate
Please tell us why you think this review should be flagged.
Cody L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Don't get lost in your inbox
Likeliness to Recommend
What differentiates Front from other similar products?
Front keeps your inbox simplified and only keeps the folks who need to be seeing messages seeing them. I love the ability to tag someone instead of having to forward an email to them, and the pick up and drop editing features make it easy for a manager to assist an end-user.
What is your favorite aspect of this product?
My favorite aspect is the ability to tag teammates without having to forward them an email and make it confusing with email threads. It's so nice to be able to edit emails and collaborate seamlessly.
What do you dislike most about this product?
It was a bit hard to get used to at first, I definitely needed a power user to give me the ropes, but now that its set up I don't have any other issues.
What recommendations would you give to someone considering this product?
I would highly recommend Front, as it has practical applicability across the business! I use it for sales currently, and I would say it has a high level of correlation with CS.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Nathalie G.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Oct 2023
Best email handler in the world. Perfect for teams
Likeliness to Recommend
What differentiates Front from other similar products?
Almost every month they are delivering new features. It is really easy to use, even create rules, inboxes and tags are so friendly that almost everyone can do it.
What is your favorite aspect of this product?
Their speed it's really good even superior to others emails handlers
What do you dislike most about this product?
The price may be a little bit high when we have a lot of licenses.
What recommendations would you give to someone considering this product?
If you can afford it it's a really good option. Especially for shared emails.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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