Front Logo Award Winner Product Badge
Front Logo Award Winner Product Badge
Front

Front

8.4 /10
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Front
8.4 /10

What is Front?

Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.

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Awards & Recognition

Front won the following awards in the Customer Service - Midmarket category

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Front Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Front.

90 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Front?

0% Negative
2% Neutral
98% Positive

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Intelligent Search

89

Customer Service Knowledge Management

88

Contact Center Integration

87

Customer Self Service Capabilities

85

Analytics and Reporting

85

Customer Community Management

85

Customer Service Workflow Management

85

Multi Channel Support

82

Mobile Customer Care

78

Vendor Capability Ratings

Average 86

Ease of Implementation

93

Ease of Data Integration

92

Business Value Created

91

Quality of Features

91

Usability and Intuitiveness

87

Availability and Quality of Training

86

Product Strategy and Rate of Improvement

84

Breadth of Features

83

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

78

Front Reviews

Brad T.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Front allows fluid communication with our teams

Likeliness to Recommend

8 /10

What differentiates Front from other similar products?

I really like how Front handles client responses and the ability to create templates; It really speeds up our work.

What is your favorite aspect of this product?

I appreciate how everyone in a group can see who responded and who still needs to respond via email. We were really worried about lost emails and unhappy customers before we started using Front. We thank Front for resolving all these difficulties.

What do you dislike most about this product?

The most likely problem is that from time to time the interface freezes or an out of memory message appears that requires a software restart.

What recommendations would you give to someone considering this product?

I am not sure what specific issues Front is addressing right now, but I do know that all workflows require continuous updates. However, emails explaining the basics of Front are something I find really useful.

Pros

  • Continually Improving Product
  • Efficient Service
  • Security Protects
  • Helps Innovate

Cody L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Don't get lost in your inbox

Likeliness to Recommend

10 /10

What differentiates Front from other similar products?

Front keeps your inbox simplified and only keeps the folks who need to be seeing messages seeing them. I love the ability to tag someone instead of having to forward an email to them, and the pick up and drop editing features make it easy for a manager to assist an end-user.

What is your favorite aspect of this product?

My favorite aspect is the ability to tag teammates without having to forward them an email and make it confusing with email threads. It's so nice to be able to edit emails and collaborate seamlessly.

What do you dislike most about this product?

It was a bit hard to get used to at first, I definitely needed a power user to give me the ropes, but now that its set up I don't have any other issues.

What recommendations would you give to someone considering this product?

I would highly recommend Front, as it has practical applicability across the business! I use it for sales currently, and I would say it has a high level of correlation with CS.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Nathalie G.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Best email handler in the world. Perfect for teams

Likeliness to Recommend

10 /10

What differentiates Front from other similar products?

Almost every month they are delivering new features. It is really easy to use, even create rules, inboxes and tags are so friendly that almost everyone can do it.

What is your favorite aspect of this product?

Their speed it's really good even superior to others emails handlers

What do you dislike most about this product?

The price may be a little bit high when we have a lot of licenses.

What recommendations would you give to someone considering this product?

If you can afford it it's a really good option. Especially for shared emails.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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