In Partnership With SelectHub
What is Front?
Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.
Company Details
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In Partnership With SelectHub
Front Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Front?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Search
Customer Service Knowledge Management
Contact Center Integration
Customer Community Management
Customer Self Service Capabilities
Analytics and Reporting
Customer Service Workflow Management
Multi Channel Support
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Business Value Created
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Vendor Support
Also Featured in...
Front Reviews
Nathalie G.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Oct 2023
Best email handler in the world. Perfect for teams
Likeliness to Recommend
What differentiates Front from other similar products?
Almost every month they are delivering new features. It is really easy to use, even create rules, inboxes and tags are so friendly that almost everyone can do it.
What is your favorite aspect of this product?
Their speed it's really good even superior to others emails handlers
What do you dislike most about this product?
The price may be a little bit high when we have a lot of licenses.
What recommendations would you give to someone considering this product?
If you can afford it it's a really good option. Especially for shared emails.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Maria J.
- Role: Operations
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Apr 2023
The front is a very useful tool.
Likeliness to Recommend
What differentiates Front from other similar products?
My user experience tells me that Front is unquestionably a very helpful instrument. I can process claims and emails using this software, and I can tag my colleagues so they can see my professional accomplishments. It saves so much time that I appreciate that it handles message templates. It is the ideal fusion of Gmail and Messenger!
What is your favorite aspect of this product?
The front does precisely what it promises to do for you; it enables my team to maintain a personable approach with our clients rather than subjecting them to a faceless ticketing platform experience, as would have been the case had we chosen a platform like Zendesk, for instance. The front is simple and intuitive to use, which increases the efficiency of allocating emails within the team and gives everyone a good feeling of visibility. The analytics function in Front is also a major plus because it allows us to dig deeper into the workload we handle each month and makes it easier for us to spot trends with specific clients or areas.
What do you dislike most about this product?
It’s challenging because up until now, Front has provided us with nothing but excellent service. I wouldn’t call this a dislike, but it would be wonderful if analytics could be improved in the future to better reflect what I want to monitor. So it would be fantastic if the analytics tools had more flexibility.
What recommendations would you give to someone considering this product?
If you are part of a team and require access to an inbox, this is a fantastic platform to use. Particularly helpful is the function that enables users to send emails to themselves. I also like how you can tag emails, use the function, and know when the recipient has received your email.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Cons
- Vendor Friendly Policies
Please tell us why you think this review should be flagged.
Liz P.
- Role: Human Resources
- Industry: Transportation
- Involvement: End User of Application
Submitted Apr 2024
Streamlines internal communication!
Likeliness to Recommend
What differentiates Front from other similar products?
The ability to tag teammates onto threads without forwarding or giving external visibility to internal dialogue is so cool and so critical when we need to loop in other employees for a task.
What is your favorite aspect of this product?
The tag feature is truly the best thing, as opposed to outlook where it is simply a matter of @ and forwarding. That creates a lot of work to add someone to an exisitng conversation.
What do you dislike most about this product?
The calendar function within the mobile app.
What recommendations would you give to someone considering this product?
Especially post covid, when so much of the workforce is not in a setting together- Front delivers. To loop someone in on an email thread and have them see everything, be caught up, and ready to join the conversation quickly is key. Having multiple mailboxes set up to avoid congestion to teams that don't need certain threads-- and having the ability to set up a text phone number within the Front interface for our transportation partners. That always ensures a quick response.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Less Efficient Service
Please tell us why you think this review should be flagged.
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