What is Freshservice?
Your service desk software is supposed to make supporting users easier, not harder. Since Freshservice is 100% on the cloud, there is nothing to install, maintain or babysit. Login from just about any device, anywhere, and deliver exceptional IT service to your users all day, every day.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceFreshservice Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Freshservice.
90 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshservice?
Pros
- Trustworthy
- Efficient Service
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
End User Self Serve
Multi Device Capability
Service Catalog
End User Support Solutions
Multi-Site Functionality
Reporting
Integrated Knowledge Management
Integration With IT Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Freshservice Reviews
Wilson F.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2024
Solid IT Services from the Software
Likeliness to Recommend
What differentiates Freshservice from other similar products?
Freshservice has a wide range of all the IT services, and it makes sustainable data coordination mechanisms.
What is your favorite aspect of this product?
Freshservice is cost relatable, and no challenges in matters customer help.
What do you dislike most about this product?
Freshservice has attained the operational threshold for companies without challenges.
What recommendations would you give to someone considering this product?
Freshservice has the rights to make companies successful, hence, I would advocate it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Miguel N.
- Role: Information Technology
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Mar 2024
Freshservice is Amazing, you will never go back
Likeliness to Recommend
What differentiates Freshservice from other similar products?
Features just keep comming, great integrations and alot fo new features every quarter
What is your favorite aspect of this product?
Workspaces can be a good thing but they should be able to manage to activate workspaces with MSP's
What do you dislike most about this product?
Licencing can be a hassle, overal all features wortk great
What recommendations would you give to someone considering this product?
Baby steps just don¿t venture too far if you are not familiarized with ITSM tools
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Wesley B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Easy to use, implement and the service is great!
Likeliness to Recommend
What differentiates Freshservice from other similar products?
Built in workflows are very intuitive and support is there if needed
What is your favorite aspect of this product?
The automation and integration capabilities.
What do you dislike most about this product?
Some reporting is a little finicky and difficult to translate
What recommendations would you give to someone considering this product?
Get it if you're looking into an internal ticketing platform!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.