Freshservice
8.2 /10

What is Freshservice?

Your service desk software is supposed to make supporting users easier, not harder. Since Freshservice is 100% on the cloud, there is nothing to install, maintain or babysit. Login from just about any device, anywhere, and deliver exceptional IT service to your users all day, every day.

Company Details


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Awards & Recognition

Freshservice won the following awards in the IT Service Management - Midmarket category

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Freshservice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshservice.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshservice?

1% Negative
3% Neutral
96% Positive

Pros

  • Trustworthy
  • Efficient Service
  • Caring
  • Saves Time

Feature Ratings

Average 82

Technician Administration

84

End User Self Serve

84

Multi Device Capability

84

Service Catalog

84

End User Support Solutions

83

Multi-Site Functionality

82

Reporting

82

Integrated Knowledge Management

80

Integration With IT Tools

80

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Ease of IT Administration

87

Breadth of Features

85

Usability and Intuitiveness

85

Business Value Created

85

Ease of Customization

84

Product Strategy and Rate of Improvement

82

Quality of Features

82

Ease of Data Integration

80

Availability and Quality of Training

79

Vendor Support

79

Freshservice Reviews

Wilson F.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Solid IT Services from the Software

Likeliness to Recommend

9 /10

What differentiates Freshservice from other similar products?

Freshservice has a wide range of all the IT services, and it makes sustainable data coordination mechanisms.

What is your favorite aspect of this product?

Freshservice is cost relatable, and no challenges in matters customer help.

What do you dislike most about this product?

Freshservice has attained the operational threshold for companies without challenges.

What recommendations would you give to someone considering this product?

Freshservice has the rights to make companies successful, hence, I would advocate it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Miguel N.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Freshservice is Amazing, you will never go back

Likeliness to Recommend

10 /10

What differentiates Freshservice from other similar products?

Features just keep comming, great integrations and alot fo new features every quarter

What is your favorite aspect of this product?

Workspaces can be a good thing but they should be able to manage to activate workspaces with MSP's

What do you dislike most about this product?

Licencing can be a hassle, overal all features wortk great

What recommendations would you give to someone considering this product?

Baby steps just don¿t venture too far if you are not familiarized with ITSM tools

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Wesley B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use, implement and the service is great!

Likeliness to Recommend

8 /10

What differentiates Freshservice from other similar products?

Built in workflows are very intuitive and support is there if needed

What is your favorite aspect of this product?

The automation and integration capabilities.

What do you dislike most about this product?

Some reporting is a little finicky and difficult to translate

What recommendations would you give to someone considering this product?

Get it if you're looking into an internal ticketing platform!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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