Five9 Intelligent Cloud Contact Center Logo Award Winner Product Badge
Five9 Intelligent Cloud Contact Center Logo Award Winner Product Badge
Five9

Five9 Intelligent Cloud Contact Center

8.6 /10
Category
Five9 Intelligent Cloud Contact Center
8.6 /10

What is Five9 Intelligent Cloud Contact Center?

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

Company Details


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Awards & Recognition

Five9 Intelligent Cloud Contact Center won the following awards in the Contact Center as a Service - Enterprise category

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Five9 Intelligent Cloud Contact Center Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Five9 Intelligent Cloud Contact Center.

87 Likeliness to Recommend

1
Since last award

92 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Five9 Intelligent Cloud Contact Center?

7% Negative
9% Neutral
84% Positive

Pros

  • Generous Negotitation
  • Reliable
  • Performance Enhancing
  • Acts with Integrity

Feature Ratings

Average 84

Contact Center Analytics

87

Knowledge Management

86

Call Recording

86

Ticket Management

85

Multi Channel Queue Management

85

Screen Prompts

84

Call Scripting and Call Flow Management

84

Contact Center Compliance Management

84

Skills Based Routing

83

Workforce Management

83

Multi Channel Intake Integration

80

Vendor Capability Ratings

Average 81

Breadth of Features

83

Business Value Created

82

Usability and Intuitiveness

82

Quality of Features

82

Ease of Implementation

81

Ease of Customization

81

Vendor Support

81

Ease of IT Administration

80

Availability and Quality of Training

80

Ease of Data Integration

79

Product Strategy and Rate of Improvement

77

Five9 Intelligent Cloud Contact Center Reviews

Warren L.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Easily integrated.

Likeliness to Recommend

8 /10

What differentiates Five9 Intelligent Cloud Contact Center from other similar products?

Product deployment and integration.

What is your favorite aspect of this product?

Multitude of tasks and management tools.

What do you dislike most about this product?

I can't come up with any issues at the moment. Maybe organizational resistance?

What recommendations would you give to someone considering this product?

Easily integrated and deployed, ease of user management at a reasonable cost.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Cons

  • Less Effective Service

Christie C.

  • Role: Consultant
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Easy to use with lots of options.

Likeliness to Recommend

8 /10

What differentiates Five9 Intelligent Cloud Contact Center from other similar products?

Five9 is more forward thinking in my opinion.

What is your favorite aspect of this product?

My favorite aspect is it’s flexibility. It’s also easy to use.

What do you dislike most about this product?

Nothing really.

What recommendations would you give to someone considering this product?

I would recommend that in addition to reviewing the website for information they should call to see how services can be customized to fit their business needs.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Under Delivered

Melissa R.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2020

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Five9 Intelligent Cloud Contact Center from other similar products?

Increased productivity opportunities

What is your favorite aspect of this product?

It is accessible and easy to use

What do you dislike most about this product?

Getting help if there was a problem

What recommendations would you give to someone considering this product?

Do online research

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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