What is Five9 Intelligent Cloud Contact Center?
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Five9 Intelligent Cloud Contact Center?
Pros
- Generous Negotitation
- Reliable
- Performance Enhancing
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Contact Center Analytics
Knowledge Management
Call Recording
Ticket Management
Multi Channel Queue Management
Screen Prompts
Call Scripting and Call Flow Management
Contact Center Compliance Management
Skills Based Routing
Workforce Management
Multi Channel Intake Integration
Vendor Capability Ratings
Breadth of Features
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Ease of Customization
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Five9 Intelligent Cloud Contact Center Reviews
Warren L.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Mar 2020
Easily integrated.
Likeliness to Recommend
What differentiates Five9 Intelligent Cloud Contact Center from other similar products?
Product deployment and integration.
What is your favorite aspect of this product?
Multitude of tasks and management tools.
What do you dislike most about this product?
I can't come up with any issues at the moment. Maybe organizational resistance?
What recommendations would you give to someone considering this product?
Easily integrated and deployed, ease of user management at a reasonable cost.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Cons
- Less Effective Service
Please tell us why you think this review should be flagged.
Christie C.
- Role: Consultant
- Industry: Education
- Involvement: End User of Application
Submitted Mar 2020
Easy to use with lots of options.
Likeliness to Recommend
What differentiates Five9 Intelligent Cloud Contact Center from other similar products?
Five9 is more forward thinking in my opinion.
What is your favorite aspect of this product?
My favorite aspect is it’s flexibility. It’s also easy to use.
What do you dislike most about this product?
Nothing really.
What recommendations would you give to someone considering this product?
I would recommend that in addition to reviewing the website for information they should call to see how services can be customized to fit their business needs.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Under Delivered
Please tell us why you think this review should be flagged.
Melissa R.
- Role: Consultant
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Mar 2020
Fantastic product
Likeliness to Recommend
What differentiates Five9 Intelligent Cloud Contact Center from other similar products?
Increased productivity opportunities
What is your favorite aspect of this product?
It is accessible and easy to use
What do you dislike most about this product?
Getting help if there was a problem
What recommendations would you give to someone considering this product?
Do online research
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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