FileBound Logo Award Winner Product Badge
FileBound Logo Award Winner Product Badge
Upland Software, Inc.

FileBound

9.0 /10
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FileBound
9.0 /10

What is FileBound?

FileBound is a cloud-based application that automates the flow of enterprise work. Manage business processes from beginning to end, and reliably connect people and information wherever they are. FileBound helps you drive out paper-based processes to decrease costs and increase productivity, and supports compliance with internal and external mandates.

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Awards & Recognition

FileBound won the following awards in the Enterprise Content Management - Enterprise category

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FileBound Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FileBound.

91 Likeliness to Recommend

99 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FileBound?

0% Negative
6% Neutral
94% Positive

Pros

  • Respectful
  • Enables Productivity
  • Acts with Integrity
  • Trustworthy

Feature Ratings

Average 86

Workflow Process Automation

91

Search

90

Access Permissions Management

88

ECM Document Management

88

File Conversion

87

Capture Channels

87

Collaboration

86

Ediscovery Audit Trail

84

File Approvals Esignatures

83

Metadata Management

83

Mobile

75

Vendor Capability Ratings

Average 84

Vendor Support

88

Ease of IT Administration

87

Business Value Created

87

Ease of Implementation

85

Usability and Intuitiveness

84

Ease of Data Integration

84

Breadth of Features

84

Availability and Quality of Training

82

Quality of Features

82

Ease of Customization

82

Product Strategy and Rate of Improvement

81

FileBound Reviews

GRISELDA M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2021

Great Product, needs better help documentation.

Likeliness to Recommend

10 /10

What differentiates FileBound from other similar products?

The high level of customization to meet specific clients needs.

What is your favorite aspect of this product?

I love to use the Filebound's workflow capabilities to customize it to our (or our clients) always changing needs.

What do you dislike most about this product?

I get frustrated every time I click on a help link (on the forums) and its says that is no longer available. Also the help provided need to be more specific, and give few examples if possible, so we don't have to submit a support ticket all the time. Also would like for it to be more affordable for smaller businesses.

What recommendations would you give to someone considering this product?

I would definitively recommend it to everybody, once you get to know all the capabilities you would not conceive your life without it. :)

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Generous
  • Charges for Enhancements
  • Leverages Incumbent Status

Nancy W.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2021

Features that we couldn't find with other vendors.

Likeliness to Recommend

10 /10

What differentiates FileBound from other similar products?

The ability to integrate with our SMS and HR/Business software is invaluable. The workflow capabilities are able to meet our unique needs.

What is your favorite aspect of this product?

Integrating with our Student Management System has been a great time saver for our district. Anybody with the appropriate security can access what they need to, no matter where they are in the district. When a student transfers schools, the records are at the new building registrar's fingertips immediately. The same is true with our HR records. Supervisors can see their employee's records without having to make a trip to HR to view them.

What do you dislike most about this product?

Nothing at this time.

What recommendations would you give to someone considering this product?

Look at the product through the eyes of all the different positions in the district. We use the workflows to send employee contracts, employee trainings, capital requests, busing requests...all areas of our district. Make a list of your current processes and think about how you could do them electronically. Look at all your paper filing cabinets and think about how you could electronically file those document.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

phil s.

  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2021

Quality product with great features

Likeliness to Recommend

10 /10

What differentiates FileBound from other similar products?

The company culture and level of support provided, quality software and excellent people to work with.

What is your favorite aspect of this product?

Constantly innovating and staying up with industry standards.

What do you dislike most about this product?

Price, in line with competitors but still a pricey product. You get your monies worth though.

What recommendations would you give to someone considering this product?

Highly recommend filebound and upland software, great people who care and will help build a solution to fit your specific needs from start to finish.

Pros

  • Respectful
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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