What is ESP CSR?
ESP is on a mission to make a positive impact for the planet by supporting organisations to embed sustainability into their performance. We help our customers to measure, monitor, report and reduce carbon emissions and utility expenditure with AI-powered, audit-ready carbon accounting and utility management software & services. CSR is our corporate carbon management solution, combining cutting-edge software supported by a world-class team of sustainability experts. Accurate, flexible, and auditable - CSR addresses the sustainability data needs of teams managing facilities with complex operational emission profiles and exacting reporting expectations.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
96 Plan to Renew
69 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ESP CSR?
Pros
- Respectful
- Fair
- Reliable
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Audit Trail
Central Data Repository
Role-Based Access
Reviews and Approvals
Version Control
Knowledge Base for Processes
Real Time Capabilities
Intelligent Alerts and Notifications
Full Scope 3
Automatic Data Collection
Automatic KPI Calculations, Conversions and Updates
Vendor Capability Ratings
Vendor Support
Availability and Quality of Training
Business Value Created
Ease of Implementation
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
ESP CSR Reviews
kana r.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2023
one-stop shop game changer for our ESG reporting.
Likeliness to Recommend
What differentiates ESP CSR from other similar products?
Haven't been exposed to other products
What is your favorite aspect of this product?
serves as a complete repository and amazing for audits
What do you dislike most about this product?
reports and dashboards are not very user friendly and easy. Slow and really hard to understand. This could be because of how ESP is structured in terms of inventories, locations etc. But the UI can be much better and report options can be better. Was there a survey done among the clients regarding what reports they use regularly and was that kept as standard reports? Or was there a survey on what the Clients regularly report on regarding their ESG?
What recommendations would you give to someone considering this product?
fantastic product to start with, definitely tiring to understand the core structure and nuances like automation manager, emissions factor controls etc. Great features, scalable, good team to work with during implementation. Easy to use and navigate. Amazing for automated emails for suppliers. Good customer support but not happy with paid customer support each time. There should be pricing strucuture which allows us to get the customer support for a year as a package rather than charged each time. Signing a contract for 30-40grand there should be some add-on for 1-2 grand which will give us free support for 2-3 days a month or so.
Pros
- Trustworthy
- Unique Features
- Efficient Service
- Caring
Cons
- Charges for Enhancements
Simonne E.
- Role: Industry Specific Role
- Industry: Shipping
- Involvement: End User of Application
Submitted Apr 2023
Easy to use and great technical support
Likeliness to Recommend
What differentiates ESP CSR from other similar products?
No comment - I have only used ESP as it was the incumbent when I started this job. However, I understand we changed to ESP as it is more suited to emission management of more complex (large-scale) businesses, which suits our needs best.
What is your favorite aspect of this product?
Ease of use and great support
What do you dislike most about this product?
N/A - there is nothing that I have disliked as such. I am relatively new to it and there are many features I am yet to use.
What recommendations would you give to someone considering this product?
Great tool for managing a lot of emission sources. The data is easy to extract and evaluate and the QA process and support I have experienced has been great.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Steve B.
- Role: Operations
- Industry: Retail
- Involvement: Vendor Management and Renewal
Submitted Apr 2023
Ease of use, timely reminders.
Likeliness to Recommend
What differentiates ESP CSR from other similar products?
Letting me know when to use it.
What is your favorite aspect of this product?
Simple to use. Never have issues.
What do you dislike most about this product?
Limited in the scope i use it.
What recommendations would you give to someone considering this product?
Set up auto reminders
Pros
- Client Friendly Policies
- Security Protects
- Continually Improving Product
- Reliable
