DocuWare Customer Reviews 2024

DocuWare

8.0 /10

46 Reviews Write a Review

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What is DocuWare?

DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.

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Awards & Recognition

DocuWare won the following awards in the Enterprise Content Management - Enterprise category

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5 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

4 Top Rated Capabilities

0 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

5 Top Rated Capabilities

5 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2022

DocuWare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuWare.

87 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuWare?

0% Negative

5% Neutral

95% Positive

Pros

Continually Improving Product
Saves Time
Helps Innovate
Reliable

Feature Ratings

Average 84

Access Permissions Management

ECM Document Management

Collaboration

Workflow Process Automation

Ediscovery Audit Trail

File Conversion

Metadata Management

File Approvals Esignatures

Capture Channels

Search

Mobile

Vendor Capability Ratings

Average 85

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Business Value Created

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Document Management

Score 8.3

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DocuWare Reviews

David N.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

A very intuitive platform for document management.

Likeliness to Recommend

10 /10

What differentiates DocuWare from other similar products?

Overall, my experience with DocuWare has been amazing since it allows me to manage my documents with ease. It is an amazing and powerful platform that provides high security for your documents. I like the fact that it is easy and simple to install, set up and get started with.

What is your favorite aspect of this product?

What i like most about DocuWare is its usability, simplicity and flexibility. It is absolutely easy and simple to install and learn. It allows you to safely store your sensitive documents in the cloud. I like availability of customer support team, very helpful and reliable always.

What do you dislike most about this product?

DocuWare is a very secure application for document management. I don't have anything to mention as a complain.

What recommendations would you give to someone considering this product?

I recommend DocuWare for document management. It is safe, secure and reliable.

Pros

Performance Enhancing
Trustworthy
Unique Features
Efficient Service

Hotaru N.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Online document digitization

Likeliness to Recommend

9 /10

What differentiates DocuWare from other similar products?

Something in which this storage and management system differences from others is its system of conversion of printed documents into digital, so that it can be performed by any new user without additional training

What is your favorite aspect of this product?

What I like most is its automation system, which reduces the time of process management and control and which in turn reduces the times of results and possible errors due to little human intervention

What do you dislike most about this product?

there is nothing I do not like about this tool, in general it is quite efficient and adapts to professional requirements

What recommendations would you give to someone considering this product?

My recommendation would be to switch to the cloud, trust that your data will follow us, and your organization will be innovated, allowing you to be prepared for new systems and technological proposals that will take your team to a new level.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Information Technology
Industry: Transportation
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Eliminates paper-based systems

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

DocuWare

What is DocuWare?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

DocuWare Ratings

87 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love DocuWare?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Capture Channels Variety of ways a file can be ingested into the ECM system

Search The system can search an entire body of a document for a keyword or phrase.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Document Management

DocuWare Videos

Introducing DocuWare for Invoice Processing

Speed up your AP! How you can increase the number of invoices you process by 6X

A beginner’s look at document management - See why 19,000* customers use DocuWare every day

10 best practices for stress-free document management

DocuWare Reviews

David N.

A very intuitive platform for document management.

Likeliness to Recommend

Pros

Hotaru N.

Online document digitization

Likeliness to Recommend

Pros

Eliminates paper-based systems

Likeliness to Recommend

Pros

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Feature Ratings

Access Permissions Management

ECM Document Management

Collaboration

Workflow Process Automation

Ediscovery Audit Trail

File Conversion

Metadata Management

File Approvals Esignatures

Capture Channels

Search

Mobile

Vendor Capability Ratings

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Business Value Created

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support