DocuWare Customer Reviews 2024

DocuWare

8.0 /10

46 Reviews Write a Review

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What is DocuWare?

DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.

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Awards & Recognition

DocuWare won the following awards in the Enterprise Content Management - Enterprise category

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5 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

4 Top Rated Capabilities

0 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

5 Top Rated Capabilities

5 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2022

DocuWare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuWare.

87 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuWare?

0% Negative

5% Neutral

95% Positive

Pros

Continually Improving Product
Saves Time
Helps Innovate
Reliable

Feature Ratings

Average 84

Access Permissions Management

ECM Document Management

Collaboration

Workflow Process Automation

Ediscovery Audit Trail

File Conversion

Metadata Management

File Approvals Esignatures

Capture Channels

Search

Mobile

Vendor Capability Ratings

Average 85

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Business Value Created

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Document Management

Score 8.3

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DocuWare Videos

DocuWare Reviews

Jarell S.

Role: Industry Specific Role
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Reliable Platform

Likeliness to Recommend

9 /10

What differentiates DocuWare from other similar products?

DocuWare offers robust security features, including encryption and user permissions, which are vital for handling sensitive engineering documents.

What is your favorite aspect of this product?

The platform's features help ensure that our document handling processes comply with industry regulations and standards.

What do you dislike most about this product?

DocuWare can be on the pricier side, which might be a concern for budget-conscious projects.

What recommendations would you give to someone considering this product?

Ensure that all team members are well-trained on how to use DocuWare. Proper training can help overcome the learning curve and maximize the platform's features, leading to better efficiency and fewer errors.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Efficient Service

Howard J.

Role: Human Resources
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

DocuWare can digitize your paper documents

Likeliness to Recommend

9 /10

What differentiates DocuWare from other similar products?

Over time, its range has broadened and contracted. Its heyday has passed, and now only occasional use remains. Recently, we've been using it to transmit multiple resident paperwork to our third-party property management platform. Internal processes also make advantage of it. In the past, it was used to file paperwork for our residents and duplicates of checks from Accounts Payable.

What is your favorite aspect of this product?

The current plan is to print one paper each resident per month, for a total of one thousand printed documents per month. DocuWare's ability to read barcodes allows us to send that pdf to the system, where it is automatically filed under each resident's name. Every one of these records is then manually entered into our web-based property management system. This eliminates the need to process documents individually for each citizen.

What do you dislike most about this product?

While generally reliable, OCR isn't perfect and can miss some details in some documents. Slowdowns in the web interface are an occasional problem.

What recommendations would you give to someone considering this product?

Our accounts payable process for restaurants has been streamlined with DocuWare. Although we now use a more specialized tool for invoice processing, we continue to rely on DocuWare for the identification and storage of documents relevant to cash management.

Pros

Continually Improving Product
Unique Features
Efficient Service
Saves Time

Anatotura M.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Content Management Now Easy

Likeliness to Recommend

8 /10

What differentiates DocuWare from other similar products?

DocuWare not only makes content management easy but also offers leading document management features

What is your favorite aspect of this product?

Using DocuWare is easy and the software is affordable Coms with great security features to ensure business content and documents are secure

What do you dislike most about this product?

DocuWare is seamless and effective

What recommendations would you give to someone considering this product?

I'm recommend DocuWare for both business content management and also as a document management as it offers lots of features and is capable of both

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Efficient Service

DocuWare

What is DocuWare?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

DocuWare Ratings

87 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love DocuWare?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Capture Channels Variety of ways a file can be ingested into the ECM system

Search The system can search an entire body of a document for a keyword or phrase.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Document Management

DocuWare Videos

Introducing DocuWare for Invoice Processing

Speed up your AP! How you can increase the number of invoices you process by 6X

A beginner’s look at document management - See why 19,000* customers use DocuWare every day

10 best practices for stress-free document management

DocuWare Reviews

Jarell S.

Reliable Platform

Likeliness to Recommend

Pros

Howard J.

DocuWare can digitize your paper documents

Likeliness to Recommend

Pros

Anatotura M.

Content Management Now Easy

Likeliness to Recommend

Pros

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Feature Ratings

Access Permissions Management

ECM Document Management

Collaboration

Workflow Process Automation

Ediscovery Audit Trail

File Conversion

Metadata Management

File Approvals Esignatures

Capture Channels

Search

Mobile

Vendor Capability Ratings

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Business Value Created

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support