In Partnership With SelectHub
What is Copper?
A Google-recommended CRM, Copper integrates and works seamlessly with your Gmail, Calendar and Drive so you never have to switch tabs to add contacts, track emails, find files and manage tasks in your marketing and sales process.
Company Details
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In Partnership With SelectHub
Copper Ratings
Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
90 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Copper?
Pros
- Respectful
- Generous Negotitation
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Account and Contact Management
Collaboration
Analytics and Reporting
Activity and Workflow Management
Sales Management
Marketing Management
Customer Service Management
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
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Copper Reviews
Tom H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Generate revenue and connect with customers
Likeliness to Recommend
What differentiates Copper from other similar products?
Our company has benefited greatly from Copper's many use cases, which have allowed us to streamline our sales process, create a comprehensive database of customer information and manage customer relationships more effectively.
What is your favorite aspect of this product?
It's a great tool for simplifying sales and building stronger customer relationships, with many features and functionalities that make it easier and more cost-effective to use. The best part is that it has improved our interaction with customers, helped us not to miss important meetings, stored sales data, quotes and much more, not to mention contact information.
What do you dislike most about this product?
The lack of integration with certain popular third-party tools is a bit disappointing.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Andrew B.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Nov 2023
Good CRM but lacks some features of major CRM's
Likeliness to Recommend
What differentiates Copper from other similar products?
Customization of filters and integration with Gmaill
What is your favorite aspect of this product?
Gmail working in conjuction
What do you dislike most about this product?
Filters, lead management, and pipeline development features.
What recommendations would you give to someone considering this product?
I would suggest looking at Hubspot and Salesforce if you can afford them
Pros
- Caring
- Reliable
- Inspires Innovation
- Respectful
Cons
- Less Effective Service
Please tell us why you think this review should be flagged.
Alec B.
- Role: Operations
- Industry: Energy
- Involvement: End User of Application
Submitted Dec 2022
Easy to use but a bit pricey
Likeliness to Recommend
What differentiates Copper from other similar products?
It had a different style of searching data on the system
What is your favorite aspect of this product?
It was easy to
What do you dislike most about this product?
The program was frustrating to use at times when trying to search you have to be specific.
What recommendations would you give to someone considering this product?
Know how you want to customize your platform to make it easy for someone to enter the required data and find the correct section to fill out.
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Client's Interest First
Please tell us why you think this review should be flagged.
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