Constant Contact Logo
Constant Contact Logo
Constant Contact, Inc.

Constant Contact

Composite Score
8.7 /10
CX Score
8.8 /10

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

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Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

91 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

7% Negative
4% Neutral
89% Positive

Pros

  • Security Protects
  • Reliable
  • Client Friendly Policies
  • Trustworthy

Feature Ratings

Average 85

Email Delivery

90

Auto-Responders

86

Campaign Management

86

SPAM Compliance

85

Basic Reporting and Analytics

84

Email Templates

84

Contact Database

84

Surveys and Polling

84

Segmentation

83

Content Authoring

83

Sales Intelligence & Conversion Rates

83

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Ease of Data Integration

84

Usability and Intuitiveness

84

Quality of Features

84

Availability and Quality of Training

82

Ease of Customization

80

Vendor Support

80

Breadth of Features

80

Constant Contact Reviews

Shani L.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Produces and manages the most powerful campaigns

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Constant Contact provides seamless email campaign management. The way Constant Contact allows you to create campaigns as well as stay up to date with updates and response rates is difficult to find with other applications.

What is your favorite aspect of this product?

Working with Constant Contact has contributed to transforming the process of dealing with marketing campaigns into an enjoyable experience. There are many ready-made templates, and Constant Contact helped us enhance fruitful cooperation in customizing the appropriate template for designing campaigns and publications with high impact. I love the dashboard that enables us to constantly monitor our progress. I love how easy it is to create reports, and Constant Contact's ability to easily collect data and consolidate it in one place.

What do you dislike most about this product?

There is nothing negative with Constant Contact, as it provides ease and smoothness during all steps.

What recommendations would you give to someone considering this product?

I highly recommend Constant Contact, as once you learn how to create campaigns and issue reports, you will not want to rely on any other system. It's also affordable and has the ability to handle large contact lists.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

Erica K.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted May 2024

The Best Email Marketing Solution Out There!

Likeliness to Recommend

10 /10

What differentiates Constant Contact from other similar products?

Everything that other products have, Constant Contact does it better or invented it. They are constantly innovating and ahead of the curve...never playing catch up. It is so refreshing using a product that is ahead of its time.

What is your favorite aspect of this product?

The drag and drop functionality makes it so that even someone with limited email marketing capabilities can build an effective, beautiful campaign.

What do you dislike most about this product?

There isn't much I dislike.

What recommendations would you give to someone considering this product?

Don't bother looking at competitors. Constant Contact is top tier and their support team is absolutely amazing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Emily T.

  • Role: Industry Specific Role
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Mail marketing is very professional

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

We are able to keep our clientele informed of all the latest technical advancements in our sector with the support of Constant Contact. The email advertising tool is our go-to. Here is how we provide data to our patrons. We are eager to see the results of the service's survey and have only recently begun utilizing it.

What is your favorite aspect of this product?

Thanks to Constant Contact, we can keep our clients updated on all the newest technological developments in our industry. Our preferred method of advertising is by email. Here is how our customers may access our data. We have only now started using the service, therefore we are quite interested in seeing how the survey turns out.

What do you dislike most about this product?

It would be great if Constant Contact sent out more email newsletters with helpful tips on how to create attractive email subjects and designs for consumers.

What recommendations would you give to someone considering this product?

Companies and non-profit organizations just starting out in the world of marketing will find Constant Contact an indispensable tool. It doesn't take long to get used to their email builder because of how simple it is. Anyone can start using it if they already have a concept for the brand. Although there is an initial investment, small businesses should be aware of this. Additionally, their social media capabilities need to be improved so that they can compete with other management solutions on the market.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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