What is ConnectWise PSA?
Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
1
Since last award
87 Plan to Renew
2
Since last award
77 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+70 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise PSA?
Pros
- Reliable
- Respectful
- Efficient Service
- Fair
Cons
- Slower Product Innovation
- Leverages Incumbent Status
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Security
Task Management and Workflow
Resource Management
Auditability
Project Management
Team Collaboration
Expense Detail Tracking
Time Management
Knowledgebase
Reporting
Process Automation
Vendor Capability Ratings
Ease of IT Administration
Breadth of Features
Business Value Created
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
ConnectWise PSA Reviews
Sam C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Great product!
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
There is nothing you can not achieve with this product. Highly recommend.,
What is your favorite aspect of this product?
Being able to do everything that you want. Able to update tickets in a simple manor.
What do you dislike most about this product?
Single sign on not working.
What recommendations would you give to someone considering this product?
Easy to use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Harry Q.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
Easy to use
What is your favorite aspect of this product?
Good Support
What do you dislike most about this product?
Customization
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Inspires Innovation
Silvana G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Using ConnectWise, makes your life easier.
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
ConnectWise it is very easy to navigate and use. This is the biggest difference.
What is your favorite aspect of this product?
The ticket system was just perfect. It makes it very easy to allocate tickets to technicians.
What do you dislike most about this product?
I wish it was more developed in the accounting industry.
What recommendations would you give to someone considering this product?
If you are in the IT field, this is the software to go. Don’t waste your money and your time with other softwares.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy