Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

89 Likeliness to Recommend

99 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

0% Negative
6% Neutral
94% Positive

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Effective Service

Feature Ratings

Average 86

Collaboration

90

Document Management

89

Resource Management

86

Workflow Management

86

Time & Expense Tracking

85

Planning and Scheduling

85

Reporting

84

Hierarchical Task Management

84

Dependency and Milestone Tracking

83

Budget Management

82

Mobile Access

79

Vendor Capability Ratings

Average 84

Quality of Features

88

Business Value Created

87

Breadth of Features

86

Ease of Implementation

85

Ease of IT Administration

85

Ease of Customization

84

Ease of Data Integration

84

Usability and Intuitiveness

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

80

Confluence Reviews

Zulfan H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Our technology and product bible

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

It is the platform that is greatly familiar with our team, hence the change of vendor or solution will seem to be impossible

What is your favorite aspect of this product?

Features that are allowing our team to write in their own style,

What do you dislike most about this product?

Lack of licenses monitoring, once you buy 300 licenses, it should be sending you reminder if it is about to exceed

What recommendations would you give to someone considering this product?

Most company will probably be very familiar with this, and it is that way for many reasons, integration with Jira is one of the best thing

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Slower Product Innovation
  • Commodity Features
  • Charges for Enhancements

Karen L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Segmented team spaces for transparency

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

The language used is accessible to a broad, general audience, and the text is free of grammatical, spelling, and punctuation errors. The content of the enhanced text is as close as possible to the original text, and no new aspects have been added. It has sections organized by kind of initiative, including webinars, trade exhibits, newsletters, etc. For a comprehensive view, Confluence seamlessly integrates with meeting apps. When a customer provides feedback on a loyalty program or successful segmentation strategy, this integration automatically adds CRM records displaying verified marketing offers, backlog influence, and customer feedback.

What is your favorite aspect of this product?

Participants use Confluence's feedback tools to comment on campaign elements that generate interest among prospects, resulting in productive conversations for our representatives. In addition, contributors can identify areas where messaging was ineffective due to industry misalignment, providing insights for future executions.

What do you dislike most about this product?

While Confluence's text-heavy format may be less appealing than the trendy enterprise social networks to some, its strength lies in its flexibility. The platform allows information to be gathered from any source, comments to be segmented and customizable, and the flow to be seamlessly documented in the relevant systems. This ensures the continuous refinement of tactics based on real-world experiences.

What recommendations would you give to someone considering this product?

Marketing teams struggling to capture authentic qualitative information at scale should explore an extensible platform like Confluence. Its ability to aggregate partner signals provides a solid foundation for refining strategies.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sean S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Easy Resource Management

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence's intuitive interface and robust collaboration features make it stand out from other similar programs. Additionally, Confluence offers seamless integration with other Atlassian tools, such as Jira, enabling seamless project management and documentation. Confluence's rich text editor and version control capabilities ensure that documentation remains up-to-date and accessible to team members at all times.

What is your favorite aspect of this product?

Centralizing documentation and streamlining collaboration are the strengths of the platform. A user-friendly interface simplifies document creation, editing, and organization, while integration with other Atlassian tools promotes seamless project management. Confluence has version history and commenting features that facilitate effective collaboration, continuously refining and improving resource management procedures.

What do you dislike most about this product?

For large document repositories, however, it could benefit from improved navigation and organization capabilities. The user experience would be improved, especially for accessing specific resource management practices within large documentation repositories, by enhancing the search functionality to provide more relevant results and advanced filtering options.

What recommendations would you give to someone considering this product?

Team members can collaborate effectively to continuously refine and improve resource management practices through the platform's collaboration features, including version history and commenting. Confluence is an invaluable asset for streamlining resource management tasks due to its intuitive interface, seamless integration with other Atlassian tools, and robust collaboration features. It promotes transparency, efficiency, and consistency in resource management processes by centralizing documentation and facilitating collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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