Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

8.4 /10
Category
Cisco Jabber
8.4 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

85 Likeliness to Recommend

93 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

9% Negative
1% Neutral
90% Positive

Pros

  • Trustworthy
  • Security Protects
  • Effective Service
  • Generous Negotitation

Feature Ratings

Average 83

Instant Messaging

88

Video Conferencing

87

Audio Conferencing VoIP

87

Audio Controls

86

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Virtual Whiteboard

83

File Transfer

82

Screen Share

80

Keyboard Mouse Control

76

Application Share

76

Vendor Capability Ratings

Average 81

Business Value Created

87

Ease of Implementation

83

Ease of IT Administration

83

Breadth of Features

81

Ease of Data Integration

81

Usability and Intuitiveness

80

Quality of Features

80

Product Strategy and Rate of Improvement

79

Vendor Support

79

Availability and Quality of Training

77

Ease of Customization

76

Cisco Jabber Reviews

Mariami S.

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

This software is very easy to use!

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

It is easy to use and has great design

What is your favorite aspect of this product?

It is convenient to use

What do you dislike most about this product?

Sometimes it has voice issues

What recommendations would you give to someone considering this product?

You can rely on this product as it rarely has any issues

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

saajan k.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Not great as a communication platform.

Likeliness to Recommend

5 /10

What differentiates Cisco Jabber from other similar products?

it is a bit outdated for its competition

What is your favorite aspect of this product?

ease of use is there

What do you dislike most about this product?

outdated interface

What recommendations would you give to someone considering this product?

check competitors like salesloft

Pros

  • Continually Improving Product
  • Trustworthy
  • Appreciates Incumbent Status
  • Security Protects

Cons

  • Less Reliable
  • Less Performance Enhancing
  • Less Productive

Aman M.

  • Role: Industry Specific Role
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Superb Product

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber stands out from similar products due to its seamless integration with other Cisco collaboration tools like Webex Meetings and TelePresence. It offers enterprise-grade security, scalability, and a comprehensive feature set covering instant messaging, voice and video calling, voicemail, desktop sharing, and conferencing. With customization options and reliable support services, Jabber provides a versatile solution for unified communications and collaboration needs.

What is your favorite aspect of this product?

My favorite aspect of Cisco Jabber is its seamless integration with other Cisco collaboration tools like Webex Meetings and TelePresence. This integration streamlines communication workflows, making it easy to switch between different modes of communication. It enhances productivity by providing a unified platform for various communication needs within organizations.

What do you dislike most about this product?

One common issue some users may have with Cisco Jabber is its occasional complexity in the user interface, which can lead to confusion or difficulty navigating the platform. Additionally, some users might encounter occasional glitches or bugs that disrupt their workflow. However, these drawbacks can often be mitigated through proper training and support from IT departments.

What recommendations would you give to someone considering this product?

Consider how Cisco Jabber integrates with your current tools, provide training, prioritize security, pilot test, customize, and gather feedback for improvements.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features