CDK Dealership Xperience Logo
CDK Dealership Xperience Logo
CDK Global

CDK Dealership Xperience

5.0 /10
Category
CDK Dealership Xperience
5.0 /10

What is CDK Dealership Xperience?

Flexible, powerful and tailored to multi-location dealerships, our flagship Dealer Management Solution (DMS) provides the insights and tools you need to manage your business efficiently and profitably. Multiple-Location Dealerships. DMS Drive packages a powerful suite of tools with a sleek, easy-to-use interface. Boost profits, minimize spend and streamline your business, all in one place.

Company Details


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CDK Dealership Xperience Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CDK Dealership Xperience.

54 Likeliness to Recommend

66 Plan to Renew

48 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+39 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CDK Dealership Xperience?

31% Negative
16% Neutral
53% Positive

Pros

  • Acts with Integrity
  • Respectful
  • Trustworthy
  • Unique Features

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Inspiring

Feature Ratings

Average 61

Sales and Financial & Insurance (F&I) Operations

68

Analytics and Reporting

67

Service Management

66

Mobile

65

Payroll Administration

65

Auto Parts Management

62

Inventory Management

60

Accounting and Financial Management

59

Digital Retailing

59

Original Equipment Manufacturers (OEM) Communications

57

Third-Party Integration

49

Vendor Capability Ratings

Average 54

Breadth of Features

65

Ease of Data Integration

62

Business Value Created

57

Vendor Support

57

Usability and Intuitiveness

56

Ease of IT Administration

54

Availability and Quality of Training

53

Quality of Features

49

Ease of Customization

47

Product Strategy and Rate of Improvement

45

Ease of Implementation

42

CDK Dealership Xperience Reviews

Chris m.

  • Role: Consultant
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Take a look at all competitors

Likeliness to Recommend

6 /10

What differentiates CDK Dealership Xperience from other similar products?

CDK is easy to use but high cost compared to other competitors

What is your favorite aspect of this product?

Engaging and ease of use

What do you dislike most about this product?

It is very slow

What recommendations would you give to someone considering this product?

Look at other competitors before making final decision

Pros

  • Client Friendly Policies
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Inhibits Innovation

Jesse T.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Useful when it works but painful when it breaks

Likeliness to Recommend

3 /10

What differentiates CDK Dealership Xperience from other similar products?

They have alot of useful features and systems that intagrated well but at the cost of your time and money when it breaks

What is your favorite aspect of this product?

It works very good when it works

What do you dislike most about this product?

When this product breaks it dosent just break a little.... It Completly breaks your entire system. Features or intagratins you try and add don't just work... You need a support tech to make anything work and lisencing is a PAIN...

What recommendations would you give to someone considering this product?

Don't use this... Use anything else but this... Your wallet will Thank you. Your IT will thank you and your service and parts department will Thank you.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Efficient Service

Cons

  • Slower Product Innovation
  • Less Reliable
  • Less Effective Service

Gayathri Ajith C.

  • Role: Student Academic
  • Industry: Healthcare
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Mar 2023

Great features!

Likeliness to Recommend

10 /10

What differentiates CDK Dealership Xperience from other similar products?

Time efficiency

What is your favorite aspect of this product?

It is very easy to understand and use

What do you dislike most about this product?

Nothing to dislike!

What recommendations would you give to someone considering this product?

Definitely try it out!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing