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Brevo

Brevo

8.9 /10
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In Partnership With SelectHub

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Brevo
8.9 /10

What is Brevo?

Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.

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Awards & Recognition

Brevo won the following awards in the Email Marketing category

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Brevo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brevo.

91 Likeliness to Recommend

97 Plan to Renew

92 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brevo?

1% Negative
5% Neutral
94% Positive

Pros

  • Respectful
  • Includes Product Enhancements
  • Trustworthy
  • Transparent

Feature Ratings

Average 84

Email Delivery

92

Sales Intelligence & Conversion Rates

87

Contact Database

87

SPAM Compliance

86

Segmentation

86

Campaign Management

86

Basic Reporting and Analytics

85

Content Authoring

83

Mobile Optimized

82

Text Messaging

82

A/B Testing

82

Vendor Capability Ratings

Average 83

Business Value Created

89

Ease of Implementation

85

Ease of IT Administration

85

Breadth of Features

84

Ease of Data Integration

83

Vendor Support

83

Usability and Intuitiveness

83

Availability and Quality of Training

83

Quality of Features

82

Product Strategy and Rate of Improvement

82

Ease of Customization

80

Brevo Reviews

Rajat R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Brevo is easy to use for cognitive marketing

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

It has the bulk SMS feature which can be used to send bulk SMS to different countries by a single click whereas other tool only would support sending SMS to a single country. Also Brevo does not charge monthly subscription for SMS, Emails and WhatsApp marketing, you only pay for what you need to use which makes it a good tool for smaller businesses to use the solution.

What is your favorite aspect of this product?

I like the scheduling rules where you can schedule when the messages can be sent from Brevo, whether WhatsApp campaigns, emails or SMS, all can be scheduled. Also, Brevo offers good SMTP integration for emails in case you use the feature for sending transactional emails. Thanks to the friendly customer care who respond to questions on time and in detailed version

What do you dislike most about this product?

The tool does not offer free sender ID for SMS compared to other tool and this can turn Brevo to be expensive to use for SMS marketing since to optimize delivery of SMS, you need to raise sender IDs depending on where you are supposed to send the SMS which can turn to be too much expensive. Also pricing per SMS is too expensive, I wish they can offer subscription

What recommendations would you give to someone considering this product?

Yes, I would recommend Brevo because it is easy to use and to configure

Pros

  • Reliable
  • Performance Enhancing
  • Security Protects
  • Helps Innovate

Sathiyan R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Brevo delivers omnichannel marketing more easier

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

Brevo has meetings and call recordings at the same cost making it easy to convert leads into prospective buyers that other tools do not have.

What is your favorite aspect of this product?

I like the integration of Brevo with WhatsApp marketing through the WhatsApp channel at no extra cost. Brevo has good email templates that can easily be customized to create email content more easier.

What do you dislike most about this product?

The chat feature is too slow and does not look good, The chat widget appearance needs a lot of improvement and modifications

What recommendations would you give to someone considering this product?

Yes, Brevo is a good tool for marketing, meetings and live chat and I would recommend the tool

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Raghu M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Delivers SMS faster and at an affordable pricing

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

The Implementation of Bulk SMS and OTP sending using Brevo makes it a complete unique solution for product marketing, promotion and authentication purposes

What is your favorite aspect of this product?

I like the SMS sending feature of BREVO, which is easy to use and to schedule of when to send the SMS and also configuring WhatsApp marketing templates is easier with Brevo

What do you dislike most about this product?

Each service is charged independently for example SMS sending, Email sending and WhatsApp marketing are all charged independently by topping up credits and yet you still need to upgrade to a premium plan which makes Brevo an expensive tool to use for marketing and business communication

What recommendations would you give to someone considering this product?

There is a lot of support from this tool and I would recommend the solution

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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