Birdeye

What differentiates Birdeye from other similar products?

Birdeye makes analysis easy and manageable because it uses graphs, statistics, numerical comparisons, qualitative information, and elementary and quantifiable data that users can access quickly and securely. The software is designed to be used by professionals with a general knowledge of competitive intelligence and market intelligence. It provides advisory and consulting services on the processes, tools, applications and integral functions of the system, allowing the gathering of the necessary information on technology/customer/market/user/competition, among others.

What is your favorite aspect of this product?

It shows your strategic information based on key topics or content for competitive and market intelligence. Likewise, this platform can work and integrate your tools and services or work independently based on other systems without altering them. It can securely host all the information without affecting the system installed on the device. It works through a complete CI engine with an efficient flow of information (before, during and after) to obtain this market/customer/competitor information. It is a robust, compelling and efficient operating system that can study user/customer performance that increases significantly within the company.

What do you dislike most about this product?

When there is no rigorous analysis and detailed validation on accuracy, logic and consistency checks, cross-checks between sources, verification with experts, etc.

What recommendations would you give to someone considering this product?

The system can be accessed across devices (PC, mobile, Tablet, iPhone) and different platforms. You can create a final report with all the information gathered, allowing you to apply Competitively and Market Intelligence to the data and correctly determine how to approach an ongoing project or start another one. The company benefits from Competitive and Market Intelligence throughout the year.

What differentiates Birdeye from other similar products?

Birdeye Messaging has an instant communications means for direct engagement

What is your favorite aspect of this product?

Birdeye Messaging has a digital analytical option where conversations are well needed and provided.

What do you dislike most about this product?

Birdeye Messaging has the immediate way of direct engagement hence, friendly.

What recommendations would you give to someone considering this product?

Birdeye Messaging brings changes in the communications industry, hence, useful.

What differentiates Birdeye from other similar products?

Since we have been using this tool, we have greatly improved our online Birdeye, in the different branches we have, since it allows us to monitor each review that is subscribed to our organization in each social network, and through the different tools it has, we can collect data and responses from the different communication channels and create accurate responses for our customers.

What is your favorite aspect of this product?

It has a management of negative comments, where it allows us to analyze in detail each negative comment of our services and respond appropriately, so that the customer changes his review and opinion. It also allows the programming of the publications that we make in the different social networks, in this way we can have control and supervision of all the comments that are generated through the different communication channels.

What do you dislike most about this product?

I would like the alarms and notifications of incidents to occur in real time, this way we can correct the negative comments, giving an accurate response. The tools for the different surveys I find them very complicated, since it is a very long process that we need to carry out a survey on social networks.

What recommendations would you give to someone considering this product?

We use Birdeye to manage our online reputation and customer experience across all organizations. Birdeye improves our online presence by increasing the quantity and quality of reviews and overall rating levels. Birdeye also improves the customer experience by giving us the visibility and tools we need to quickly resolve any customer concerns or issues.