BigTime Logo Award Winner Product Badge
BigTime Logo Award Winner Product Badge
BigTime Software

BigTime

8.7 /10
Category
BigTime
8.7 /10

What is BigTime?

BigTime helps professional services businesses operate more effectively to better plan, manage and get paid for client work. Our award-winning Professional Services Automation (PSA) software enables better project, finance, and resource management backed by robust analytics and reporting. Thousands of professional services businesses use BigTime to deliver exceptional results for their customers, ensure teams are able to focus on the work that truly matters, and operate their businesses efficiently. See how BigTime can move your business forward. Visit bigtime.net and book a demo today.

Company Details


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Awards & Recognition

BigTime won the following awards in the Professional Services Automation category

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BigTime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BigTime.

86 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BigTime?

4% Negative
4% Neutral
92% Positive

Pros

  • Continually Improving Product
  • Respectful
  • Friendly Negotiation
  • Inspires Innovation

Feature Ratings

Average 87

Client Portal

92

Email Synchronization & Tracking

90

Security

90

Expense Detail Tracking

89

Knowledgebase

89

Time Management

88

Project Management

88

Billing

87

Retainer Management

86

Business Process Analysis (BPA)

86

Process Automation

86

Vendor Capability Ratings

Average 81

Quality of Features

87

Product Strategy and Rate of Improvement

86

Breadth of Features

85

Ease of Implementation

85

Ease of Data Integration

84

Business Value Created

83

Availability and Quality of Training

81

Ease of IT Administration

78

Ease of Customization

77

Usability and Intuitiveness

77

Vendor Support

75

BigTime Reviews

Jarold M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Fantastic tool for project management

Likeliness to Recommend

9 /10

What differentiates BigTime from other similar products?

The best approach to track time and expenses for many projects. Invoicing is also very easy due to the user-friendly interface of the platform. I can see all my projects and team members on this platform, and we can all manage everything together. The support from the Bigtime team is also a big plus in my book. The customization and ability to track just about anything you want for project management, profitability and invoicing and the integration with Quickbooks.

What is your favorite aspect of this product?

It's a piece of software that does exactly what it's supposed to do and does it well. The implementation process was fairly fair and the customer service that went along with it was excellent. Time tracking and the ability to break it into other sections if needed. For numerous projects, I have taken advantage of the platform's ability to develop custom reports, which have been helpful.

What do you dislike most about this product?

I would like to be able to attach my own formatted invoice when sending an invoice with BigTime Wallet, especially after making custom edits per project leader review.

What recommendations would you give to someone considering this product?

The software has been very beneficial for project management in the month I have been using it. I still have one more training session left with our CSM at BigTime to learn more of the features it offers and we are eager to learn what else it has to offer. All the reporting options and customizations Project management and tracking of all aspects of a project. The knowledge-based section to find information on how to use the features.

Pros

  • Helps Innovate
  • Trustworthy
  • Caring
  • Respectful

Penni J.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Great tool with good customer service."

Likeliness to Recommend

9 /10

What differentiates BigTime from other similar products?

This software has an exceptional user-friendliness that makes it very simple to use. The implementation team is absolutely top-notch, and they made it very simple for us to understand how to make use of the software. For these reasons this program differs from others.

What is your favorite aspect of this product?

The onboarding support, especially our personal assistance, has been the most valuable element. I also value the availability of tech help at any time. There has been a steady growth in BT's functionality, making it more and more useful to our group. Despite a number of hiccups and hitches, it appears to be settling down to meet our requirements.

What do you dislike most about this product?

Developing a huge number of jobs is laborious, unstable, and not particularly user-friendly. A greater feature set would be nice for the workflow dashboard as well. As a detail-oriented project manager working with a group of people that place a premium on precision, I can tell you that this has been surprisingly challenging to do.

What recommendations would you give to someone considering this product?

This platform comes highly recommended by me because it operates in the cloud, interfaces with Quickbooks Online in a seamless manner, and has a user interface that is generally uncluttered and simple to navigate. Additionally, the reporting function is extremely powerful.

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Saves Time

Raman P.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Deliver the best to your customers.

Likeliness to Recommend

9 /10

What differentiates BigTime from other similar products?

Projector PSA's unique feature is that it connects our project plans to our present, past and future to give us views that help us to deliver the best products to our customers.

What is your favorite aspect of this product?

The projector BI that has preconfigured reports that help us to track PSO metrics, which gives us a clear view of our data to help us make better decisions to achieve our company goals.

What do you dislike most about this product?

I like everything about it. So far it has been very efficient to help us achieve our company goals.

What recommendations would you give to someone considering this product?

Projectors PSA's support team is knowledgeable and always ready to help whenever we need their help. I highly recommend.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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