What is Avaya Experience Platform?
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Company Details
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Get AssistanceAvaya Experience Platform Ratings
Real user data aggregated to summarize the product performance and customer experience.
91 Likeliness to Recommend
100 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Avaya Experience Platform?
Pros
- Reliable
- Efficient Service
- Inspires Innovation
- Includes Product Enhancements
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
AI Engine for CPaaS
WebRTC-based Calling
MMS API
Drag and Drop User Interface
Software Development Kit
Online Cloud Platform
Communication APIs
Cloud Integration
Integration APIs
Code Libraries
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Business Value Created
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Ease of Implementation
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Avaya Experience Platform Reviews
Jose C.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2022
Achieve your KPIS use Avaya and you will get it.
Likeliness to Recommend
What differentiates Avaya Experience Platform from other similar products?
The interesting thing about avaya is its ease of use and excellent reporting.
What is your favorite aspect of this product?
Kpis is the best I can get with Avaya results.
What do you dislike most about this product?
The high price of its licenses is the only obstacle we have, it must have adequate licenses for each type of company.
What recommendations would you give to someone considering this product?
You should use it and you will achieve good numbers in all your areas where you want to implement it.
Pros
- Reliable
- Trustworthy
- Effective Service
- Caring