What is Avaya Experience Platform?
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Company Details
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Get AssistanceAvaya Experience Platform Ratings
Real user data aggregated to summarize the product performance and customer experience.
91 Likeliness to Recommend
100 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Avaya Experience Platform?
Pros
- Reliable
- Efficient Service
- Inspires Innovation
- Includes Product Enhancements
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
AI Engine for CPaaS
WebRTC-based Calling
MMS API
Drag and Drop User Interface
Software Development Kit
Online Cloud Platform
Communication APIs
Cloud Integration
Integration APIs
Code Libraries
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Business Value Created
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Ease of Implementation
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Avaya Experience Platform Reviews
Shelby G.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Feb 2024
Avaya Fair Review
Likeliness to Recommend
What differentiates Avaya Experience Platform from other similar products?
The system replaced a previous phone system. The switch went well. The app is well laid out and has all of the features required including voicemail.
What is your favorite aspect of this product?
The layout and modern design.
What do you dislike most about this product?
The app does not seem to work well and connect to my account even when trouble shooted. It logs out all the time meaning when I am off site the calls are not coming to my mobile as needed or just showing that I have a missed call when the phone has not rung.
What recommendations would you give to someone considering this product?
Check the connectivity to iOS and Android before deploying to mobile phones.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Inspires Innovation
Adeetya U.
- Role: Information Technology
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Jan 2024
automated-reliable-trustworthy
Likeliness to Recommend
What differentiates Avaya Experience Platform from other similar products?
It is quite fast and bug free most of the time
What is your favorite aspect of this product?
the calling features across the globe and report management system
What do you dislike most about this product?
It used to hang alot.
What recommendations would you give to someone considering this product?
try to check the fitment
Pros
- Trustworthy
- Effective Service
- Saves Time
- Respectful
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2023
Great telephony features
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features