Amazon Chime Logo
Amazon Chime Logo
Amazon

Amazon Chime

7.4 /10
Category
Amazon Chime
7.4 /10

What is Amazon Chime?

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.

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Amazon Chime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Chime.

85 Likeliness to Recommend

84 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Chime?

6% Negative
3% Neutral
91% Positive

Pros

  • Altruistic
  • Security Protects
  • Performance Enhancing
  • Continually Improving Product

Feature Ratings

Average 81

Instant Messaging

86

Audio Conferencing VoIP

84

Keyboard Mouse Control

83

Audio Controls

81

Audio Conferencing Call in Bridge

80

Video Conferencing

79

File Transfer

78

Screen Share

77

Facilitator Functions

77

Application Share

74

Virtual Whiteboard

74

Vendor Capability Ratings

Average 75

Ease of Implementation

79

Quality of Features

79

Product Strategy and Rate of Improvement

78

Usability and Intuitiveness

76

Availability and Quality of Training

76

Ease of Data Integration

76

Ease of IT Administration

73

Breadth of Features

72

Ease of Customization

71

Business Value Created

71

Vendor Support

71

Amazon Chime Reviews

Karly M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

An infrastructure and health monitoring tool

Likeliness to Recommend

10 /10

What differentiates Amazon Chime from other similar products?

The numerous ways log data is displayed and the peculiar IP addresses need to be improved. Both the user interface and the dashboard need to be improved. Your applications on AWS and Amazon CloudWatch monitor the AWS cloud storage. Each request's IP address is recorded, which helps with demand tracking.

What is your favorite aspect of this product?

Specific alarms can be set up, and we can send alerts if required. Automation utilizing predefined standards is advised. It is possible to reduce waste and save money by stopping or reducing an instance when the CPU isn't used as much. This aligns with our plan to make the most of our resources. We can establish alarms based on the CPU Utilization Metrics. We might examine the deliverability and bounce rate of emails.

What do you dislike most about this product?

Most users bemoan the exorbitant costs of managing numerous EC2 instances, even though there is a pay-per-usage option. Setting up alerts and report formats might be difficult. It doesn't offer measures of instance memory. It's forbidden to alter the dashboard. Transaction tracking is absent. The billing cost is comparatively expensive for some actions, like SNS & SES Monitoring.

What recommendations would you give to someone considering this product?

Finding a location where we can observe all of our AWS cloud services in one place and setting up alert systems are the fundamental problems that Amazon CloudWatch addresses. Additionally, action must be taken in the event of a concerning circumstance, such as starting a new instance if CPU consumption spikes for a lengthy period.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Javier M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

If the issue with the echo is fixed, it will be ok

Likeliness to Recommend

9 /10

What differentiates Amazon Chime from other similar products?

Has several unique features not presented in other similar products

What is your favorite aspect of this product?

White board feature

What do you dislike most about this product?

Some echo in several meetings

What recommendations would you give to someone considering this product?

none at this point

Pros

  • Security Protects
  • Reliable
  • Performance Enhancing
  • Efficient Service

Cons

  • Less Fair

Michael N.

  • Role: Operations
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Awesome product

Likeliness to Recommend

10 /10

What differentiates Amazon Chime from other similar products?

Amazon Chime allows for easy scaling of meeting capacity up or down as needed, to accommodate changes in user demand. Amazon Chime is a pay-as-you-go service, with no upfront costs or long-term commitments, and it is a cost-effective solution for video conferencing and chat.

What is your favorite aspect of this product?

Amazon Chime supports multiple platforms such as Windows, Mac, iOS, Android, and web, which allows users to join a meeting from any device.

What do you dislike most about this product?

Some users have reported that the functionality of Amazon Chime is more limited on mobile devices compared to desktop. As with any cloud-based service, Amazon Chime is dependent on a stable and reliable internet connection, which could be a concern for some users, particularly if they're in areas with poor connectivity.

What recommendations would you give to someone considering this product?

Before using any video conferencing and chat service, it's important to have a clear understanding of your use-case and how you plan to use the service. Amazon Chime provides a free trial, which allows you to test the service and its features before committing to it. This is a great way to evaluate whether the service is a good fit for your needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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