Amazon Chime Logo
Amazon Chime Logo
Amazon

Amazon Chime

7.4 /10
Category
Amazon Chime
7.4 /10

What is Amazon Chime?

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.

Company Details


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Amazon Chime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Chime.

85 Likeliness to Recommend

84 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Chime?

6% Negative
3% Neutral
91% Positive

Pros

  • Altruistic
  • Security Protects
  • Performance Enhancing
  • Continually Improving Product

Feature Ratings

Average 81

Instant Messaging

86

Audio Conferencing VoIP

84

Keyboard Mouse Control

83

Audio Controls

81

Audio Conferencing Call in Bridge

80

Video Conferencing

79

File Transfer

78

Screen Share

77

Facilitator Functions

77

Application Share

74

Virtual Whiteboard

74

Vendor Capability Ratings

Average 75

Ease of Implementation

79

Quality of Features

79

Product Strategy and Rate of Improvement

78

Usability and Intuitiveness

76

Availability and Quality of Training

76

Ease of Data Integration

76

Ease of IT Administration

73

Breadth of Features

72

Ease of Customization

71

Business Value Created

71

Vendor Support

71

Amazon Chime Reviews

Deeksha S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Best in class Video Conferencing

Likeliness to Recommend

10 /10

What differentiates Amazon Chime from other similar products?

Amazon Chime stands out for streamlined AWS team communication with excellent audio/video settings, mute options, and schedule management. However, its frequent updates and intrusive update window placement can be bothersome.

What is your favorite aspect of this product?

My favorite aspect is Amazon Chime's lightweight design for efficient virtual meetings, offering flexibility in payment and impressive features like unlimited person-to-person connects, tight security, and integration with Okta for MFA.

What do you dislike most about this product?

The constant updates and their intrusive nature can be disruptive. Understanding the pricing model, which varies for different features, may pose challenges for users.

What recommendations would you give to someone considering this product?

Consider Amazon Chime for seamless AWS team communication. Embrace its pay-as-you-go model and impressive features. Be aware of update interruptions and take time to understand the pricing structure.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

SHUBHAM V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Amazon's take on team communication!

Likeliness to Recommend

10 /10

What differentiates Amazon Chime from other similar products?

-Chime supports MFA tokenizers such as Okta Verify & Microsoft Authenticator. -Dedicated Management console helps us to easily setup the new policies. -Chime app clubs chats and meetings in a single interface, we no longer need to juggle multiple applications. The application is easy to use with a clean cut UI.

What is your favorite aspect of this product?

Chime has allowed us the flexibility to choose a single platform for all our communication needs. Chats & meetings are present in the same application, in-room video conferences are suitable for external communications as well.

What do you dislike most about this product?

Amazon Chime is pay as you go. Setting up new users is complicated. Application logs out after updates. Web application has a boring UI. Chat rooms lack advanced features such as collaboration boards.

What recommendations would you give to someone considering this product?

This is a perfect solution for teams that are currently juggling multiple communication apps.

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Cons

  • Under Delivered
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2023

One of the top platforms for business meetings

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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