Aloware Customer Reviews 2024

Aloware

6.6 /10

What is Aloware?

Aloware is a modern contact center solution built to triple performance with unlimited calling, texting, and automation. Aloware is the modern contact center solution for sales and support teams around the world. Our all-in-one, turnkey software gives your business the ability to engage with your customers in ways they'll love: via cell phone, text message, and social messengers.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Aloware Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Aloware.

81 Likeliness to Recommend

1
Since last award

87 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value

3
Since last award

{y}

{name}

Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aloware?

17% Negative

0% Neutral

83% Positive

Pros

Trustworthy
Efficient Service
Client Friendly Policies
Fair

Feature Ratings

Average 71

Application Integration

Communication Archive

Text Messaging

Scheduled Messaging

Mobile Payments

Marketing Analytics

Social Media Marketing Management

Loyalty Promotions Management

Opt-in

Surveys Feedback

Mobile Marketing Management

Vendor Capability Ratings

Average 74

Ease of IT Administration

Vendor Support

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Aloware Reviews

Jessica B.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Profound SMS Solution

Likeliness to Recommend

9 /10

What differentiates Aloware from other similar products?

The messaging option is instant and easy to run

What is your favorite aspect of this product?

The recording and analytics are well handled

What do you dislike most about this product?

The lack if immediate delivery report

What recommendations would you give to someone considering this product?

The impressive performance of the tool can make you consider it

Pros

Security Protects
Continually Improving Product
Reliable
Enables Productivity

Charles K. F.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Great concept, not reliable. Not easy or intuitive

Likeliness to Recommend

6 /10

What differentiates Aloware from other similar products?

Haven't seen a clear difference

What is your favorite aspect of this product?

Click to call.

What do you dislike most about this product?

Not intuitive to use. Not smoother or any more useful than other options used.

What recommendations would you give to someone considering this product?

If you already have a text call app that you are using in your CRM stick with it. If you need a click to call options and text.

Pros

Respectful
Trustworthy
Client Friendly Policies
Fair

Cons

Less Reliable
Less Performance Enhancing
Less Productive

Justin V.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Capable but hard to use.

Likeliness to Recommend

5 /10

What differentiates Aloware from other similar products?

The possible features.

What is your favorite aspect of this product?

The possible integrations.

What do you dislike most about this product?

It was tough to use compared to other softwares for new SDRs.

What recommendations would you give to someone considering this product?

Have multiple trainings for the end users.

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Cons

Less Reliable
Less Performance Enhancing
Less Inspiring

Aloware

What is Aloware?

Company Details

Need Assistance?

Aloware Ratings

81 Likeliness to Recommend

1 Since last award

87 Plan to Renew

1 Since last award

74 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Aloware?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Text Messaging The capability to send messages by SMS in addition to email.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Opt-in Provides an opt-in option for potential subscribers.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Aloware Reviews

Jessica B.

Profound SMS Solution

Likeliness to Recommend

Pros

Charles K. F.

Great concept, not reliable. Not easy or intuitive

Likeliness to Recommend

Pros

Cons

Justin V.

Capable but hard to use.

Likeliness to Recommend

Pros

Cons

1
Since last award

1
Since last award

3
Since last award

Feature Ratings

Application Integration

Communication Archive

Text Messaging

Scheduled Messaging

Mobile Payments

Marketing Analytics

Social Media Marketing Management

Loyalty Promotions Management

Opt-in

Surveys Feedback

Mobile Marketing Management

Vendor Capability Ratings

Ease of IT Administration

Vendor Support

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation