Alchemer LLC

Alchemer

7.8 /10

What is Alchemer?

Alchemer is a online survey software tool for designing online surveys, collecting data and performing analysis. Our tool supports a variety of online data collection methods including online surveys, online quizzes, questionnaires, web forms, and landing pages.

Company Details

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Alchemer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alchemer.

89 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alchemer?

5% Negative

10% Neutral

85% Positive

Pros

Respectful
Performance Enhancing
Acts with Integrity
Enables Productivity

Feature Ratings

Average 80

Questionnaire Design/Survey Builder

Customizable Branding

Collaboration

Templates & Question Library

APIs and Integration

Branching and Logic

Multi-Media Support

Role and User Management

Mobile Support

Multi-Channel Distribution

3rd-Party Integrations

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

Voice of the Customer

Score 7.2

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Alchemer Reviews

Desmond I.

Role: Consultant
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

It's user-friendly and quite helpful with data

Likeliness to Recommend

10 /10

What differentiates Alchemer from other similar products?

It's user guide are very explanatory with good pointers for clarification.

What is your favorite aspect of this product?

The data integration feature with other software.

What do you dislike most about this product?

I can't think of any at the moment...

What recommendations would you give to someone considering this product?

Discuss with other similar products before purchase to get a good deal...

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Brittany R. V.

Role: Industry Specific Role
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Best for balancing cost, features and function!

Likeliness to Recommend

8 /10

What differentiates Alchemer from other similar products?

Alchemer offers best in class UI and innovative features for UX and market researchers. Even advanced features are easy to find and implement.

What is your favorite aspect of this product?

The ease of use. While I use advanced features often, the UI and testing abilities make them easy to implement.

What do you dislike most about this product?

Software updates don’t receive adequate testing before going live. When there is a major update, it’s not uncommon for other features to break temporarily. Fixes are usually quick but still frustrating if you have a deadline.

What recommendations would you give to someone considering this product?

While some of the criticisms are valid (like lack of testing ahead of updates), overall the value provided by the software is well worth the subscription fee. I’ve worked with Alchemer for almost 10 years and I’ve seen the innovation and continual improvement to the product over time so they are a product dedicated to value and service.

Pros

Performance Enhancing
Enables Productivity
Unique Features
Includes Product Enhancements

Andy E.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Great capability at a good price point.

Likeliness to Recommend

10 /10

What differentiates Alchemer from other similar products?

Alchemer sits at an appealing point on the price / feature landscape. They offer features that more closely match much more expensive competitors, but at a price that is closer to more barebones competitors.

What is your favorite aspect of this product?

I like that it is relatively easy and straightforward to export the results of my surveys in cases where I need to do additional analysis that I can't do directly in Alchemer, and I like that the need for such is relatively rare.

What do you dislike most about this product?

I had a survey years ago that contained important project data. Because of business conditions, I had to downgrade to their free plan. At the time, I was assured that my data would remain intact and would become available to me again once I was able to upgrade to a paid plan. However, when I was able to upgrade, some of my old data was missing or corrupted somehow.

What recommendations would you give to someone considering this product?

If you are looking for a product that offers good value, Alchemer is one you should definitely consider. It offers features normally reserved for much pricier products at a more reasonable cost. There are several ways to view the results of your surveys but if they aren't sufficient, it's easy to export your data for external processing.

Pros

Performance Enhancing
Enables Productivity
Effective Service
Continually Improving Product

Cons

Charges for Enhancements
Vendor's Interest First
Less Friendly Negotiation

Alchemer

What is Alchemer?

Company Details

Need Assistance?

Awards & Recognition

Alchemer Ratings

89 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Alchemer?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Role and User Management Enable different levels of access and permissions based on role.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Voice of the Customer

Alchemer Reviews

Desmond I.

It's user-friendly and quite helpful with data

Likeliness to Recommend

Pros

Brittany R. V.

Best for balancing cost, features and function!

Likeliness to Recommend

Pros

Andy E.

Great capability at a good price point.

Likeliness to Recommend

Pros

Cons

Most Popular Alchemer Comparisons

Google Forms

SurveyMonkey Enterprise

Microsoft Forms

Zoho Survey

Qualtrics CoreXM

Typeform

2
Since last award

Feature Ratings

Questionnaire Design/Survey Builder

Customizable Branding

Collaboration

Templates & Question Library

APIs and Integration

Branching and Logic

Multi-Media Support

Role and User Management

Mobile Support

Multi-Channel Distribution

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training