Adobe Systems

Adobe Experience Manager

8.1 /10

What is Adobe Experience Manager?

It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets.

Company Details

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Awards & Recognition

Adobe Experience Manager won the following awards in the Digital Asset Management category

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3 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2023

0 Top Rated Capabilities

6 Top Rated Features

2022

Adobe Experience Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Manager.

82 Likeliness to Recommend

5
Since last award

91 Plan to Renew

7
Since last award

70 Satisfaction of Cost Relative to Value

16
Since last award

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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Manager?

5% Negative

4% Neutral

91% Positive

Pros

Performance Enhancing
Reliable
Enables Productivity
Respectful

Feature Ratings

Average 80

Collaboration

Manage / Administration of Metadata

Automation of Metadata Creation

Workflow and Approval Management

Content Capture

Digital Asset Sharing

Cloud Offering

Integration

Digital Asset Findability

Version Management

Permissions and Access Right Management

Vendor Capability Ratings

Average 76

Quality of Features

Breadth of Features

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Content Marketing

Score 8.1

View Adobe Experience Manager in this category (opens in a new tab)

Digital Experience - Enterprise

Score 8.0

View Adobe Experience Manager in this category (opens in a new tab)

Enterprise Content Management - Enterprise

Score 7.6

View Adobe Experience Manager in this category (opens in a new tab)

Adobe Experience Manager Reviews

Stephanie S.

Role: Operations
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2020

Great IT support and Customer Service!

Likeliness to Recommend

8 /10

What differentiates Adobe Experience Manager from other similar products?

Being in the Nonprofit sector, It is more cost effective than other companies. And you can not beat the customer service!

What is your favorite aspect of this product?

IT support and ease of communication

What do you dislike most about this product?

Pricing may be a little high. But Not for Profits can receive discounts

What recommendations would you give to someone considering this product?

Do the research, and negotiate the contract.

Pros

Enables Productivity
Client Friendly Policies
Acts with Integrity
Reliable

Cons

Less Generous
Under Delivered
Charges for Enhancements

Role: Human Resources
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2020

It meets our small business needs

Likeliness to Recommend

8 /10

Pros

Effective Service
Saves Time
Helps Innovate
Reliable

Adobe Experience Manager

What is Adobe Experience Manager?

Company Details

Need Assistance?

Awards & Recognition

Adobe Experience Manager Ratings

82 Likeliness to Recommend

5 Since last award

91 Plan to Renew

7 Since last award

70 Satisfaction of Cost Relative to Value

16 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Adobe Experience Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Manage / Administration of Metadata A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Automation of Metadata Creation Asset metadata can be created using rules.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Content Capture Channels through which content is uploaded or classified.

Digital Asset Sharing Ability to securely share the digital assets (or files)

Cloud Offering Cloud compatibility (software and infrastructure).

Integration Integration with E-Commerce and/or Other Platforms

Digital Asset Findability Capabilities of navigation and browsing

Version Management Ability to create and view multiple versions of a content asset through iterative edits in accordance with pre-defined limitations.

Permissions and Access Right Management Defining of user-access rights for content assets or folders at group and individual level to control the management of digital assets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

Digital Experience - Enterprise

Enterprise Content Management - Enterprise

Adobe Experience Manager Reviews

Stephanie S.

Great IT support and Customer Service!

Likeliness to Recommend

Pros

Cons

It meets our small business needs

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Manage / Administration of Metadata

Automation of Metadata Creation

Workflow and Approval Management

Content Capture

Digital Asset Sharing

Cloud Offering

Integration

Digital Asset Findability

Version Management

Permissions and Access Right Management

Vendor Capability Ratings

Quality of Features

Breadth of Features

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support