What is Accelo?
Accelo is used and loved by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
93 Plan to Renew
3
Since last award
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Accelo?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Security
Team Collaboration
Project Management
Resource Management
Time Management
Task Management and Workflow
Email Synchronization & Tracking
Reporting
Expense Detail Tracking
Billing
Knowledgebase
Vendor Capability Ratings
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Ease of Customization
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Accelo Reviews
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2021
Allowed us to consolidate from 4 platforms to 1.
Likeliness to Recommend
Pros
- Helps Innovate
- Friendly Negotiation
- Continually Improving Product
- Enables Productivity
Marc A.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2021
Great PSA platform to run your business
Likeliness to Recommend
What differentiates Accelo from other similar products?
Accelo is by far the most robust platform
What is your favorite aspect of this product?
Automated billing, companywide access to email communication with clients, time tracking
What do you dislike most about this product?
The client portal
What recommendations would you give to someone considering this product?
Be prepared to invest the time. It's powerful software so it requires a lot of time to customize but that is also the benefit.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Micah T.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2021
Brings all the key functions together in one app
Likeliness to Recommend
What differentiates Accelo from other similar products?
I evaluated over 85 different services and apps and almost built my own from the ground up until I found Accelo. This is the only product I could find that brought everything from quotes to billing, CRM, project/task management, time recording, expenses, etc. into one cohesive app. The workflow is consistent from beginning to end of the project life-cycle and there's no re-entering information or klugey API bridges between services.
What is your favorite aspect of this product?
All my business work is in one place! When I generate a quote, it's converted into a job with tasks and time budgets in one click, then billing happens in one click. The information flows well and is gathered together to make our work easy and not spend time on data entry.
What do you dislike most about this product?
It's a bit locked in when it comes to reporting and some customization. Most of the reporting is single step filtering and presentation (ex: I can't make a list of companies with outstanding invoices), but I haven't found a need I haven't been able to accomplish with their existing features and the support from their implementation team worked hard to help customize the product to work for me.
What recommendations would you give to someone considering this product?
Definitely pay for the startup services! They bring so much experience helping companies customize the product to accomplish their needs the price is well worth it. I would have spent days reading all the guides and user groups, when it was a five minute question to my support guy.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Charges for Enhancements
