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IT Service Management - Midmarket
SysAid ITSM vs IBM Maximo
Compare SysAid ITSM and IBM Maximo using real user data focused on features, satisfaction, business value, and the vendor relationship.
What is IT Service Management - Midmarket (ITSM) Software?
IT Service Management (ITSM) software is a category of tools that facilitate the organization and delivery of IT and/or business services, focusing on aligning processes and services with business objectives. These tools aim to improve efficiency, reduce costs, and enhance service delivery, contributing to better business-IT alignment and continual service improvement.
Common Features
Integrated Knowledge Management | Service Catalog | Reporting | Multi-Site Functionality | End User Self Serve | Technician Administration | Integration With IT Tools | Multi Device Capability | End User Support Solutions
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Emotional Footprint
How to Read
Positive
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Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
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