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Customer Service - Midmarket
SupportCenter Plus vs Issuetrak
Compare SupportCenter Plus and Issuetrak using real user data focused on features, satisfaction, business value, and the vendor relationship.
What is Customer Service - Midmarket (CSM) Software?
Customer service management (CSM) software supports an organization's interaction with current and potential customers. It uses data driven tools designed to help organizations drive sales and deliver exceptional customer experiences.
Common Features
Analytics and Reporting | Customer Self Service Capabilities | Customer Service Knowledge Management | Multi Channel Support | Customer Service Workflow Management | Contact Center Integration | Intelligent Search | Customer Community Management | Mobile Customer Care | Agent Collaboration | Agent Scripting
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Emotional Footprint
How to Read
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The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
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