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Conversation Intelligence
Gong vs Chorus.ai
Compare Gong and Chorus.ai using real user data focused on features, satisfaction, business value, and the vendor relationship.
What is Conversation Intelligence Software?
Conversation Intelligence (CI) software helps record, transcribe and analyze conversations from customers and prospect calls. CI tools derives insights and recommendations to aid in effective coaching for sales and customer success teams.
Common Features
Call Recording | Audio Transcription | Artificial Intelligence Engine | Conversation Coaching | Call Analytics | Dashboards and Reporting | Pipeline Visibility | Role-Based Access | Application Integration | Manager Annotation and Feedback | Mobile Support
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Emotional Footprint
How to Read
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The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
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