What is Twilio MessagingX?
Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
91 Plan to Renew
74 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio MessagingX?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Includes Product Enhancements
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Text Messaging
Application Integration
Communication Archive
Opt-in
Scheduled Messaging
Surveys Feedback
Mobile Marketing Management
Social Media Marketing Management
Mobile Payments
Marketing Analytics
Loyalty Promotions Management
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Ease of Implementation
Vendor Support
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Twilio MessagingX Reviews
Masika J.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jun 2024
Twilio MessagingX Is an Excellent Product
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Twilio MessagingX has powerful capabilities. Moreover, Twilio MessagingX is easy to implement.
What is your favorite aspect of this product?
I like the ease of use of Twilio MessagingX. Twilio MessagingX makes massaging smooth.
What do you dislike most about this product?
I do not dislike Twilio MessagingX at all.
What recommendations would you give to someone considering this product?
I highly recommend Twilio MessagingX.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Melissa M.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted May 2024
Ideal business text messaging service.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Being able to reach customers on their most preferred messaging channel or app differentiates Twilio messaging from every similar messaging product. Using Twilio for triggered, automated messaging leaves us spoilt for choice , as we are able to initiate communication with customers and target sales prospects across multiple messaging platforms at once. Thereby, improving the effectiveness of our marketing engagement efforts.
What is your favorite aspect of this product?
Twilio supports both one-way transactional messaging and two-way conversational messaging . This provides my team with a lot of flexibility when it comes to engaging target marketing audience through text message styled communication.
What do you dislike most about this product?
Twilio does not provide adequate analytical or visualization data on patterns of engagement , as it concerns how customers and target recipients. Interact with the marketing text messages we send to them .
What recommendations would you give to someone considering this product?
For teams looking to move beyond traditional email marketing , into text message marketing, Twilio is a strong software to consider.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
Martina E.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2024
Scalable, sms marketing program.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
No other sms marketing program, integrates with as much messaging channels as Twilio. In a Marketing context, this is what sets Twilio apart from every other close substitute that I know of and it is the top reason why we adopted and are still using Twilio messaging X.
What is your favorite aspect of this product?
I love that Twilio provides recipients of our marketing messages with the option, to opt out of getting messages from us. This is very important for my department, from the perspective of complying with local , regulatory laws .
What do you dislike most about this product?
From my own perspective of using Twilio messaging X in the marketing department, there is the general feeling among my team members that Twilio does not provide enough marketing analytical data on our target audience interaction with marketing contents, sent through traditional sms and messaging applications via Twilio.
What recommendations would you give to someone considering this product?
Twilio does sms marketing correctly. There are no restrictions or down times.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
