What is Five9 Intelligent Cloud Contact Center?
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Five9 Intelligent Cloud Contact Center?
Pros
- Respectful
- Reliable
- Acts with Integrity
- Generous Negotitation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Knowledge Management
Contact Center Analytics
Ticket Management
Call Recording
Screen Prompts
Contact Center Compliance Management
Skills Based Routing
Multi Channel Queue Management
Call Scripting and Call Flow Management
Workforce Management
Multi Channel Intake Integration
Vendor Capability Ratings
Breadth of Features
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Customization
Vendor Support
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Five9 Intelligent Cloud Contact Center Reviews
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- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2024
Fantastic Product, Excellent features
Likeliness to Recommend
What differentiates Five9 Intelligent Cloud Contact Center from other similar products?
Five9 as a leader in Contact Center as a Service (CCaaS) and rates it highest in ability to execute.This recognition underscores Five9’s industry expertise and cutting-edge technology. Five9 leverages practical AI to enhance customer interactions. Intelligent omnichannel routing ensures customers are connected to the right agent, improving service quality
What is your favorite aspect of this product?
Five9’s focus on reliability, digital engagement, practical AI, and industry recognition sets it apart from other similar products. It prioritizes security, safeguarding sensitive customer data. The solution is scalable, allowing businesses to grow without limitations
What do you dislike most about this product?
Nothing as of now,
What recommendations would you give to someone considering this product?
Assess your organization’s scalability needs. Consider the expected growth in customer interactions and whether the platform can handle increased volume. Explore the AI features offered by Five9. Assess the level of automation available for routine tasks, such as call routing or data entry Evaluate how well Five9 integrates with your existing CRM, ticketing, and other business applications.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Martin T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2023
One of the best products on the market!
Likeliness to Recommend
What differentiates Five9 Intelligent Cloud Contact Center from other similar products?
It's flexible, easy to customize and very rich selection of modules.
What is your favorite aspect of this product?
Call queues and skills - very easy to manage and control.
What do you dislike most about this product?
Nothing I can think of.
What recommendations would you give to someone considering this product?
Definetely deserves a POC in every company that has a call center department!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Carl O.
- Role: Operations
- Industry: Technology
- Involvement: Initial Implementation
Submitted Nov 2023
Very old school software
Likeliness to Recommend
What differentiates Five9 Intelligent Cloud Contact Center from other similar products?
They charge a very expensive setup fee, which many providers do not do.
What is your favorite aspect of this product?
The main thing I like about Five9 is how easy to use the dashboard was, it didn't take me long to get used to the platform.
What do you dislike most about this product?
As a technology company, everything we want is to make life easy and automate as much as possible. This software did not feel as 'cloud-based' as I like, and it did not feel like a nice platform to use, purely from a personal perspective.
What recommendations would you give to someone considering this product?
Bear in mind how expensive the setup costs are.
Pros
- Reliable
- Respectful
- Acts with Integrity
- Generous Negotitation
