ConnectWise

ConnectWise PSA

7.2 /10

What is ConnectWise PSA?

Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.

Company Details

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ConnectWise PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise PSA.

84 Likeliness to Recommend

89 Plan to Renew

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+70 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise PSA?

4% Negative

7% Neutral

89% Positive

Pros

Reliable
Respectful
Efficient Service
Security Protects

Cons

Slower Product Innovation
Leverages Incumbent Status
Under Delivered

Feature Ratings

Average 75

Task Management and Workflow

Security

Resource Management

Auditability

Project Management

Team Collaboration

Expense Detail Tracking

Time Management

Reporting

Knowledgebase

Process Automation

Vendor Capability Ratings

Average 73

Ease of IT Administration

Breadth of Features

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

ConnectWise PSA Reviews

Sahil C.

Role: Finance
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Ticketing system Project Management Tool

Likeliness to Recommend

8 /10

What differentiates ConnectWise PSA from other similar products?

1. Invoicing tool is very rare in project management tools which is of great help 2. Planner works efficiently 3. Quick versioning helps in better planning

What is your favorite aspect of this product?

1. Data Planner works efficiently 2. The user can raise tickets easily and it becomes easy to track the current progress of the tickets 3. Better UI than other project management tools

What do you dislike most about this product?

1. The cost aspect is something which turn away many customers 2. It involves a lot of complex features which might confuse people for once

What recommendations would you give to someone considering this product?

If you have extra money to shell out and want a premium product then must go for this

Pros

Helps Innovate
Unique Features
Includes Product Enhancements
Continually Improving Product

Cons

Leverages Incumbent Status
Security Frustrates
Vendor Friendly Policies

Garry T.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Comprehensive Professional Services Automation

Likeliness to Recommend

8 /10

What differentiates ConnectWise PSA from other similar products?

ConnectWise Ecosystem Integration, Customisability

What is your favorite aspect of this product?

Centralised Project/Ticket

What do you dislike most about this product?

Enhance User Interface and Usability

What recommendations would you give to someone considering this product?

Streamline Workflows

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Callum T.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Powerful product

Likeliness to Recommend

10 /10

What differentiates ConnectWise PSA from other similar products?

Service desk and ticketing

What is your favorite aspect of this product?

Integration with other ConnectWise products

What do you dislike most about this product?

ser interface and usability

What recommendations would you give to someone considering this product?

Learn it.

Pros

Helps Innovate
Reliable
Trustworthy
Unique Features

ConnectWise PSA

What is ConnectWise PSA?

Company Details

Need Assistance?

ConnectWise PSA Ratings

84 Likeliness to Recommend

89 Plan to Renew

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+70 Net Emotional Footprint

How much do users love ConnectWise PSA?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Management and Workflow Supports triggers and events for process automation.

Security Permits customers to use their identity provider of choice to manage their sign on

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Auditability All changes to contracts are fully audit-trailed to improve controls

Project Management Plan all resources needed to execute projects

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Reporting Straightforward data storage with ability to create any reports easily.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Process Automation Supports process design with a point-and-click interface that lets user build processes

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

ConnectWise PSA Reviews

Sahil C.

Ticketing system Project Management Tool

Likeliness to Recommend

Pros

Cons

Garry T.

Comprehensive Professional Services Automation

Likeliness to Recommend

Pros

Callum T.

Powerful product

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Task Management and Workflow

Security

Resource Management

Auditability

Project Management

Team Collaboration

Expense Detail Tracking

Time Management

Reporting

Knowledgebase

Process Automation

Vendor Capability Ratings

Ease of IT Administration

Breadth of Features

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support