What is CallRail?
CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyond—helping our customers get to better outcomes.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
2
Since last award
96 Plan to Renew
77 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallRail?
Pros
- Performance Enhancing
- Effective Service
- Saves Time
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Analytics
Dashboards and Reporting
Call Recording
Audio Transcription
Mobile Support
Manager Annotation and Feedback
Pipeline Visibility
Application Integration
Role-Based Access
Artificial Intelligence Engine
Conversation Coaching
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Availability and Quality of Training
CallRail Reviews
Nathan P.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jun 2021
Great Features and Price Point for Clients
Likeliness to Recommend
What differentiates CallRail from other similar products?
We use CallRail in high volume for a large quantity of clients. CallRail allows us to subdivide different aspects of the products we offer into their own subcategories and gives users within our own organization access to the relevant subcategory that they directly work with, but not otherwise. This makes it almost like having separate CallRail accounts and helps departments from employing different strategies or settings on top of eachother. Very smart.
What is your favorite aspect of this product?
We've yet to have any issues with the tracking/call quality itself. That's the most important feature and the one that our client's see the most. Recording, audio quality and no error's in connecting the tracking number to the source number means an overall great experience for the business caller as well as the client.
What do you dislike most about this product?
The interface could be updated and be a bit more flashy...but it's totally not a necessity.
What recommendations would you give to someone considering this product?
CallRail wins as far as quality of call recording, ease of setup, trainability and building user segmented permissions. We're huge fans. Pricing is reasonable.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Justin D.
- Role: Industry Specific Role
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jun 2021
Vital in tracking conversions for various channels
Likeliness to Recommend
What differentiates CallRail from other similar products?
The dynamic number insertion on a website adds the ability to track phone call conversions to the channel/source. This gives the ability to know which marketing channels are performing the best and helps decide how budgets should get split up to put towards the ones that are performing the best or see where there is room for improvement.
What is your favorite aspect of this product?
The dynamic number insertion to track phone calls on websites.
What do you dislike most about this product?
It can get a bit expensive if you want to take advantage of some of the additional features as well as if you have a need for a large amount of numbers and get a lot of phone calls.
What recommendations would you give to someone considering this product?
The 10 numbers that come with the basic account should cover most small business needs unless you are trying to track a lot of different channels (website, social media, online ads, offline marketing like print/billboards/collateral/etc.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
John K.
- Role: Operations
- Industry: Media
- Involvement: End User of Application
Submitted Jun 2021
Good job for the money
Likeliness to Recommend
What differentiates CallRail from other similar products?
3 things come to mind immediately 1. price - they are a lot less expensive than some of the alternatives available 2. ease of implementation and integration with our company's other platforms 3. tech support is so much more available than other platforms
What is your favorite aspect of this product?
how quick and easy it is to set up for a new client
What do you dislike most about this product?
tech support is great, until you hit a certain level of problems. If it can't be immediately resolved on a lower level, an issue will be escalated to a point where if they can't fix it you just have to deal with it on your own
What recommendations would you give to someone considering this product?
do a deep review of all the platforms for call tracking that are available. Narrow it down to your top 3 choices and do a deeper dive into each platform. Call Rail was very transparent and did not push a hard sell when inquiring about the platform or during the research and discovery phase
Pros
- Transparent
- Helps Innovate
- Continually Improving Product
- Reliable
