Need help?
Talk to a Software ExpertHome > Categories > Voice of the Customer > Compare > Forsta vs SurveySparrow
Voice of the Customer
Forsta vs SurveySparrow
Compare Forsta and SurveySparrow using real user data focused on features, satisfaction, business value, and the vendor relationship.
What is Voice of the Customer (VOC) Software?
Voice of the Customer (VoC) software enable companies to collect, store and aggregate and analyze all forms of customer feedback. The software gathers opinions, views, and feedback through multiple channels such as social media, chatbots, websites etc. to better understand and improve the customer experience.
Common Features
Text Analytics | Multi-Channel Data Collection | API Framework | Dashboards, Analytics and Reporting | Questionnaire Design/Survey Builder | Sentiment Analytics | Data Visualization | Alerts
Already familiar with the software?
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Welcome to SoftwareReviews!
Before continuing, please take a moment to review and agree to our policies and indicate your email preferences below:
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.