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Customer Success
Custify vs HubSpot Service Hub
Compare Custify and HubSpot Service Hub using real user data focused on features, satisfaction, business value, and the vendor relationship.
What is Customer Success Software?
Customer Success software provides a high level view of your customer health and enables your customer success through onboarding, health tracking etc. Customer Success software integrates with your existing CRM and provides additional functionality to ensure your at-risk accounts do not fall through the cracks.
Common Features
Account Health Tracking | Onboarding Workflow Management | Onboarding Collateral Management | CRM Integration | Reporting and Analytics | Onboarding Portal | Customer Scorecards | Surveys and Polling | Centralized Note Taking
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Emotional Footprint
How to Read
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The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
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