What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Respectful
- Fair
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Customer Service Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Anand k.
- Role: Information Technology
- Industry: Apparel
- Involvement: End User of Application
Submitted Jun 2024
Ease of use with its amazing pricing
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
I love this product due to its user friendly and we can get all reports and customer data all in one place and if a lot of features are added which makes a user confusing and the time he has to give to learn each and everything which makes the software messy so its simple where anyone can learn easily without training.
What is your favorite aspect of this product?
This software uses multiple channels to interact with and use multiple tools for the business which might get help for the users.
What do you dislike most about this product?
In the desktop version its good to go but when it comes for the mobile version its bit slow.
What recommendations would you give to someone considering this product?
It's pricing is less compared to other CRM softwares i would suggest with pricing its an amazing product for the start ups and small and medium business.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Himaanshu L.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted May 2024
Easy to use, superb features, cost effective
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Simple to use, no complexity and features
What is your favorite aspect of this product?
Client record management
What do you dislike most about this product?
In some customizations
What recommendations would you give to someone considering this product?
Must try it for clients relationship
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Alan T.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted May 2024
Efficient and budget-friendly
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Its intuitive user interface and ease of use. The platform is clearly designed with the end user in mind, providing a seamless and intuitive experience that minimizes the learning curve and maximizes user adoption. From drag-and-drop customization to interactive dashboards, Zoho CRM prioritizes usability and accessibility and does that while still being very efficient and easy to implement.
What is your favorite aspect of this product?
Being able to build personalized dashboards with widgets that display real-time metrics and key performance indicators (KPIs).
What do you dislike most about this product?
Limited functionality of the mobile app.
What recommendations would you give to someone considering this product?
Start with a Clear Plan: Define your sales processes and objectives before implementing Zoho CRM. Having a clear understanding of your goals will help you customize the platform to meet your specific needs. Start Small and Scale Up: Begin with the essential features and gradually incorporate additional functionalities as needed. This approach will help you avoid overwhelm and ensure a smoother transition for your team.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service